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Supervisor, Card Control
4 weeks ago
Under the direction of the Manager Table Games, the Supervisor, Card Control is responsible for supervising the Lead Card Controller and Card Control staff. The Supervisor, Card Control oversees the day-to-day operations of the Card Control room and is responsible for accurate and efficient inventory control of all Table Games banking cards. The failure to provide proper safeguards against impropriety towards this gaming device constitutes the highest degree of vulnerability to asset/revenue loss within the table games department. The personnel directly responsible for preserving the integrity of playing cards and protecting this gaming device from internal and external improprieties are Card Control personnel.
Essential Duties & Responsibilities
1. Ensures control/protection of company assets. Keeps track of and monitors the inventory of all playing cards and the need for new cards. Regulates the scheduling of card shipments, as well as receiving and documenting shipments.
2. Ensures that new banking cards are prepared and distributed to the table game areas and that all cancelled banking cards are removed from the pits, verified and destroyed daily. Ensures that all casino playing cards are securely transported to and from the Card Control room and stored either in the Card Control storage room, or in a locked podium drawer within each pit.
3. Notifies the Table Games manager and surveillance when banking cards are received, distributed and destroyed, as well as any other activity and/or discrepancies. Investigate any missing or extra cards.
4. Participates in gaming compliance audits, providing requested documentation and making changes, revisions and/or corrections as needed. Ensure compliance of all SMC Card Control policies and procedures and maintain compliance with all Gaming regulations
5. Re-evaluates policies and procedures for the Card Control room as needed and forwards updated recommendations to management for approval. Informs Card Control personnel of any changes to policies and procedures
6. Performs other duties as assigned to support the efficient operation of the department and assumes other responsibilities, duties, tasks and assignments that contribute to the mitigation or response to any public health emergency.
Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.
Education/Experience/Qualifications
- Associate's degree required.
- Minimum two (2) years casino card control experience required.
- Minimum one (1) year supervisory or lead card control experience required.
- Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.
- Ability to interpret a variety of written or oral instructions. Read, analyze and interpret all manuals, technical procedures, and all regulations having to do with the operations of the Card Control room.
- Ability to count, add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to work under pressure and handle stressful situations in a calm manner.
- Ability to operate a card counting machine and a card shredding machine.
- Problem solving, identify and resolve problems in a timely manner.
- Leads by example, exhibits confidence in self and others. Inspires and motivates others to perform well.
- Judgement displays willingness to make timely decisions. Supports and explains reasoning for decisions.
- Organized, versatile, and able to multitask, with the ability to focus on more than one thing at a time.
- Observant to surroundings, able to see patterns.
- Good memorization and reasoning skills.
Certificates/Licenses/Registrations
- At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
Yaamava' Resort & Casino at San Manuel will make reasonable accommodations in compliance with applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today
Source: Hospitality Online
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