Regional Revenue Manager

4 weeks ago

San Antonio, Texas, United States Hotel Valencia Riverwalk Full time

Valencia Hotel Group- Central Reservations Office (CRO) is located in the downtown San Antonio area and is a pillar of the community. Our hotels are unique to each city they are located in and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, a collection of hotels that are created for today's passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

Job summary:

The Revenue Manager is responsible for identifying and maximizing all potential revenue opportunities for the hotels they manage. In today's lodging environment, understanding channel and yield management is critical for maximizing revenues. The Revenue Manager is responsible for formulating long and short-term Revenue Management strategies and for overseeing their successful execution towards the advancement of RevPAR market share. This includes the analysis of revenue potential generated by the transient and group market segments as well as the market segmentation within transient and group.

Shift requirements:

Primarily day shifts Monday-Friday with flexibility for evening/weekend shifts as needed

Responsibilities

Chair weekly Revenue Strategy meetings in order to formulate and disseminate strategies and tactics. Ensure that prior decisions are re-visited in this forum in order to evaluate their effectiveness and promote learning.
Accurately prepare Monthly and Weekly Forecasts (Day by Day) for all transient segments, group (based on feedback from Sales/Conference Services.)
Participate in the preparations of the transient and group rooms budgets, with the input of sales and contribute to the development of the transient and group portion of the hotels marketing plan
Proactively provide data to the team for the purpose of analyzing and evaluating specific business segments, specific accounts, market segment mix (Group vs Transient and its sub-segments), room type demand, channel production and geographical mix, recognizing trends and patterns
Proactively analyze and communicate business trends and booking pace to revenue team in comparison to the market, last year, forecast and budget
Continually analyze transient demand, price sensitivity and booking patterns, recognize trends and their relevance to one another and provide pricing, inventory and selling strategy recommendations
Regularly share and discuss analytical findings and strategies with the Corporate Director of Revenue Strategy
Assist in providing recommendations for Corporate and Leisure account strategies based on past production and future expectations
Assist in creating all short and long-term forecasts including Weekly Forecasts, Forecasts, In the month forecasts, and Full year forecasts.
Maintain accurate package and promotion information on all corporate and property websites
Evaluate Weekly and Monthly Market Share reports to understand trends and opportunities vs. competitive set and the market as a whole and ensure targeted relative RevPar positioning is achieved
Train relevant team members on key areas of revenue and yield management
Communicate the hotels selling strategies effectively to Sales & Marketing colleagues
Effectively use systems (PMS, CRS, RMS) to determine, implement, manage and control accurate and agreed upon selling strategies
Effectively collaborate with Sales and Marketing in driving digital marketing and sales initiatives
Perform unconstrained demand analysis to determine optimal business mix.
Develop and maintain a close relationship with the market manager of Third-Party Intermediaries to maximize the opportunities with these channels.
Develop and maintain relationships with other market revenue managers and Directors of Revenue to create a network of peers in your community
Ensure all distribution channels have correct content and pricing
Complete all required month end reports with detailed analysis. If necessary, complete action plans for the property to follow to create additional production/revenue
Monitor competitor rates, positioning, strategy, and data; maintain understanding of the dynamics of the local market and demand generators and present appropriate action plans to management
Monitor RevPAR index on STR report and provide critical analysis of performance on weekly and monthly basis
Continually monitor all pertinent travel related websites to ensure competitiveness in both availability and price
Conduct ongoing competitor price and product analyses to ensure proper rate positioning and product offering relative to competition.
Establish and communicate sales strategy for day, week, month and rolling 12 months
Partnering with the Corp Director of Revenue to create goals for appropriate group ceilings, market mix and segmentation by hotel and to ensure pricing is appropriate, adjusting selling strategies as needed
Manage the OTA strategy through monthly market reviews and media investments
Conduct OTA audits to ensure accurate information is being displayed across all channels and to maximize content scores
Responds quickly to guest requests in a friendly manner
Follows up to ensure guest satisfaction
Always provides a professional image through appearance and dress
Responsible for understanding and adhering to attendance guidelines outlined in the employee handbook
Expected to report to work on scheduled days and at scheduled times
Follows company policies and procedures and can effectively communicate them to subordinates
Ensures the hotel complies with all federal, state, and local laws, including OSHA EEOC Wage Hour and Health laws.
Performs other related duties as assigned
Job Requirements:
Valencia Hotel Group measures success in the standards: Revenue Generation, Financial Management, Client Relations, Quality Management, Professionalism/Communication, Leadership & Managerial Skills, Safety and Security, and Self-development.
Revenue Generation:
Standard: Achieves or exceeds hotel and individual department revenue goals. Identifies revenue opportunities and contributes to the hotel's operating strategy to optimize profitability.

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