Manager II, Clinic Operations

4 weeks ago

Dallas, Texas, United States Baylor Scott & White Health Full time

JOB SUMMARY

The Clinic Operations Manager 2 coordinates all activities in physician offices, clinics or other areas that help patients to ensure high quality, patient-centered care and compliance with established policies, procedures and standards.

WORK MODEL

100% onsite, on campus, in clinic, and accessible to physicians and staff members on team.

ESSENTIAL FUNCTIONS OF THE ROLE

  • Manages daily activities in a physician office, clinic or other patient care facility to ensure efficient office operations.
  • Coordinates staffing, coverage and procedures to ensure needs of the facility are met in a timely and effective manner.
  • Develops, reviews, revises, submits and implements policies, procedures, and priorities for practice that are aligned to the organization's targets.
  • Interviews, selects, trains, supervises, evaluates, counsels and recommends termination of assigned employees.
  • Approves and contributes to in-service education programs for assigned people.
  • Coordinates accounts receivable management to ensure maximum reimbursement.
  • Communicates with various departments to coordinate services, resolve operational problems, and improve quality of patient care.
  • Provides information to physicians, community groups and referral agencies about programs provided by practices.
  • Investigates, resolves and documents resolution of patient complaints.

KEY SUCCESS FACTORS

  • Demonstrated leadership, communication and problem-solving skills.
  • Demonstrated effectiveness in team development strategies.
  • Demonstrated ability to evaluate and stabilize team and one-on-one workloads through effective time management, prioritization and organizational skills.
  • Able to travel as required.

BENEFITS

Our competitive benefits package includes the following

  • Immediate eligibility for health and welfare benefits
  • 401(k) savings plan with dollar-for-dollar match up to 5%
  • Tuition Reimbursement
  • PTO accrual beginning Day 1

Note: Benefits may vary based on position type and/or level

QUALIFICATIONS

  • EDUCATION - Associate's or 2 years of work experience above the minimum qualification
    • Healthcare leadership experience
  • EXPERIENCE - 4 Years of Experience
    • Healthcare leadership experience

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