Associate Supervisor, Sales Support

2 months ago

Weston, United States Stryker Full time

We are excited to be named one of the World's Best Workplaces by Fortune Magazine We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more:US Stryker employee benefits. )

As an Associate Supervisor will help the Stryker Foot and Ankle BU by providing alignment of customer facing groups that will reduce surgery to cash timeline by increased clear communication, consistent process improvement, and continuous monitoring of revenue during each stage of the order to cash process. You will Manage the day-to-day work of the Sales Support Representatives.

WHO WE WANT:

  • Managers who drive performance. People who implement process improvements and leverage the talent of their team to consistently increase performance and productivity.
  • Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
  • Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.

WHAT YOU WILL DO:

  • Act as a liaison between Stryker Customer Service and Sales.
  • Develop and maintain effective business relationships with internal partners including A/R, Sales Support, Customer Solutions, Sales Operations and Field Operations.
  • Main objective of this role is to reduce surgery to cash timeline, reduce aging open orders, reduce billing errors, and provide accurate and timely sales data regarding cases needing usage entered, orders pending POs, orders on hold and orders with A/R disputes.
  • Manage the day-to-day work of the Sales Support Representatives.
  • Manage multiple regions and sales schedules for team
  • Manage the performance of non-exempt team members
  • Hire/Manage /coach/mentor/develop non-exempt team members to encourage and support a high-performance work culture.
  • Ensure all employees are provided with proper training and development. Monitor and drive timely training completion.
  • Manage non-exempt timekeeping and monitor employee attendance (e.g., start time, breaks, etc.) via Workday. Manage employee vacation schedules and coordinate work schedules around quarterly meetings, planned vacation, etc. to ensure customer needs will be met.
  • Monitor and ensure proper staffing levels are maintained and produce contingency plans for coverage in times of high volume, heavy employee vacation periods, etc. When needed, this will include directing the work of any assigned temporary staff and other associated responsibilities.

What you need:

  • Bachelor's Degree preferred; or 6 years relevant work experience in lieu of a degree.
  • 1+ years' experience in customer service; Experience in the medical device or other specifically related industry, preferred.
  • Experience in account management, preferred.
  • Knowledge in the use of current office technologies (MS Office Suite, databases, etc.)'

$ 56,000 - $ 101,400 salary plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.


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