Associate Customer Support

4 weeks ago


Any city, United States Gainwell Technologies LLC Full time
Summary
Your role in our mission

Essential Job Functions

  • Answers telephones and responds to moderately complex customer questions and/or forwards call to appropriate personnel.
  • Researches customer inquiries and responds to appropriate parties in a timely manner.
  • Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
  • Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.
  • Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information.
  • Interfaces with team personnel, management, and customers in reference to customer service issues.
  • Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.
  • Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
  • Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement.

Basic Qualifications

  • High school diploma or G.E.D.
  • Four or more years of customer service or other telephone experience
  • Experience working with organizational functions and personnel
  • Experience working with fax machines, computer software, and telephone technology
  • Experience working with and skilled in the use of help desk software

Other Qualifications

  • Business and analytical problem solving skills
  • Communication skills
  • Ability to work independently
  • Ability to follow oral and written directions

Work Environment

  • Office environment
  • May require shift work
What we're looking for
What you should expect in this role
Competency1
Competency2
Competency3
Competency4
Competency5



  • Any city, United States Gainwell Technologies LLC Full time

    SummaryYour role in our missionEssential Job Functions-Answers telephones and responds to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.-Records call on account history record with results of the inquiry; initiates required confirmation.-Processes customer requests by sending faxes, returning...


  • Any city, United States Gainwell Technologies LLC Full time

    Summary Your role in our mission Essential Job FunctionsAnswers telephones and responds to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.Records call on account history record with results of the inquiry; initiates required confirmation.Processes customer requests by sending faxes, returning...


  • Any city, United States Gainwell Technologies LLC Full time

    Summary Your role in our mission Essential Job FunctionsAnswers telephones and responds to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.Records call on account history record with results of the inquiry; initiates required confirmation.Processes customer requests by sending faxes, returning...


  • ANY CITY, United States DXC Technology Full time

    Job Description:DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the...


  • ANY CITY, United States DXC Technology Full time

    Job Description:DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the...


  • Kansas City, United States TM Services Full time

    Job DescriptionJob DescriptionWe are an expanding sales and customer support firm dedicated to bridging communities with affordable communication services. Our dynamic Customer Support Associate team offers comprehensive coaching and training, focusing on mastering promotional strategies, adept problem-solving, and honing essential skills such as...


  • Kansas City, United States Customer Engineering Services (CES) -cesservice Full time

    Job DescriptionJob DescriptionJoin Our Team Today! All new hires to CES are eligible for a $1000 sign-on bonusLooking to kickstart a career in technical services?Do you value independence in planning out your workday? Hoping to find a company that values maintaining a work/life balance? Like the idea of a Monday-Friday daytime job?CES is looking for the...


  • Salt Lake City, United States Stackline & Company Full time

    **Customer Support Associate** Salt Lake City, UT / Customer Success / Full-Time Stackline is an all-in-one ecommerce platform for brands and retailers. By combining market intelligence, advertising automation, workflow management, and operational analytics into a single platform, Stackline delivers the industry-leading operating system for companies to...


  • Rapid City, United States At Home Stores LLC Full time

    Job Description $11.20-13.00/hour The Customer Support Associate provides customers a positive shopping experience by processing transactions at the register with speed and efficiency. This role is subject to complete other tasks as assigned by store management. Key Roles and Responsibilities Provides customers a positive shopping experience Performs cashier...


  • Kansas City, United States CareerBuilder Full time

    Job Details Job Location 7TH STREET Lvl3 - Kansas City, KS Position Type Full Time Job Category Banking Description If you are someone wanting to make a difference in the communities that we serve, and join the strongest large bank in Kansas City, then Security Bank of Kansas City has a career for you. In addition to our compensation and benefits packages,...


  • Kansas City, United States JARBO Full time

    Summary - Technical Support Technician – Customer Service Associate:JARBO is currently assisting a rapidly-growing technology and infrastructure company with identifying technically-savvy Customer Service professionals. Previous technical support experience is preferred but not required as you will go through a comprehensive training program to equip you...


  • Kansas City, Missouri, United States JARBO Full time

    Summary - Technical Support Technician – Customer Service Associate:JARBO is currently assisting a rapidly-growing technology and infrastructure company with identifying technically-savvy Customer Service professionals. Previous technical support experience is preferred but not required as you will go through a comprehensive training program to equip you...


  • Kansas City, United States JARBO Full time

    Job DescriptionJob DescriptionSummary - Technical Support Technician – Customer Service Associate:JARBO is currently assisting a rapidly-growing technology and infrastructure company with identifying technically-savvy Customer Service professionals. Previous technical support experience is preferred but not required as you will go through a comprehensive...


  • Kansas City, United States JARBO Full time

    Job DescriptionJob DescriptionSummary - Technical Support Technician – Customer Service Associate:JARBO is currently assisting a rapidly-growing technology and infrastructure company with identifying technically-savvy Customer Service professionals. Previous technical support experience is preferred but not required as you will go through a comprehensive...


  • Salt Lake City, United States BlueVine Full time

    About Bluevine Bluevine is on a mission to enable a better financial future for small business owners through innovative banking solutions designed just for them. By combining best-in-class technology with advanced security and a deep understanding of the small business community, we deliver end-to-end banking and lending products that empower always-on...

  • Associate Collections

    2 weeks ago


    Any city, United States Gainwell Technologies LLC Full time

    Summary Your role in our mission Essential Job FunctionsManually places outbound and receives inbound collection calls to assess status on outstanding loans.Documents system with overview notes of call on account in order to keep accurate records of account history.Initiates standardized system generated collection letters to deliver clear information to...


  • ANY CITY, United States DXC Technology Full time

    Job Description:Essential Job FunctionsProvides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving...


  • ANY CITY, United States DXC Technology Full time

    Job Description:Essential Job FunctionsProvides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving...


  • Oklahoma City, Oklahoma, United States CVS Health Full time

    Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we...


  • Virtual from Any State, United States FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%Job DescriptionAbout the role:Our team of Customer Service Associates provide a world-class level of customer service to our financial customers. It will be important that you ensure service...