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Outbound Sales Representative

4 months ago

Minneapolis, Minnesota, United States Sonova USA Inc. Full time


Who we are

You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life's unforgettable moments.

We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

Join Sonova. Create sense.



Remote, United States



Outbound Sales Representative

Alpaca Audiology, part of Sonova Audiological Care US

Location: Remote

Current pay: $17.00 an hour + Sales Incentive Program

Schedule: Monday-Friday

Hours: 8 hours between8:00am to 6:00pm EST

Who we are
In a life without sound, our work provides meaning. Connect Hearing is part of the international hearing healthcare innovator, Sonova. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. Connect Hearing has over 200 locations across the USA. Our healthcare experts provide hearing solutions to our patients, and routine follow up care to ensure they enjoy a life without limitations
Customer Care Representative Position Summary

Are you a self starter and enjoy a sales enviornment then the Customer Care Representative role is ideal for you. In this role, you will be requiredto make outbound calls daily, the use of customer management software to manage and track the results of your contacts and different types of lead sources. The Customer Care Representative isa disciplined and organized approach using compassion, active listening, understanding, and open-ended inquiries to yield the best performance and results

Responsibilities:
* Outbound calling on assigned warm and new potential leads* Scheduling patient appointments using a call script for multiple types of leads* Collect, record, and accurately maintain pertinent consumer information, using a Customer Relationship Management (CRM) system* Answer return inbound calls as needed after initial outbound contact* Maintain quality service by following organizational standard operating procedures* Maintain and exceed daily, weekly, and monthly appointment (conversion) quotas

* Take inbound call overflow as needed to maintain overall Contact Center client service levels

* Learn and understand basic industry knowledge and vernacular, including measures such as building a product knowledge base around various hearing improvement solutions offered by our Company

* Collaborate with Patient-Facing Clinical staff and hearing care professionals

* Demonstrate professional phone etiquette and courtesy when interfacing with patients, clients, and co-workers

* Contribute to the development and growth of the Contact Center by sharing ideas, assisting in related projects, and helping resolve problems and/or improve productivity

* Other duties as assigned

General Skills and Attributes:

* 6+months established inside sales and Call Center experience

* Target-driven and goal-oriented

* Comfortable with making an average of up to 150 sales calls per day to cold and warm leads

* Excellent interpersonal communication skills

* Ability to manage time effectively while multitasking in a fast-paced environment

* Effectively manage objection and rejection

* Professional telephone etiquette skills

* Highly motivated with a willingness to be coached

* Strong problem-solving and organizational skills

* Intermediate MS Word and Excel working knowledge

* Proficient order entry speed

Education:

High School diploma or equivalent required

What We Offer:
* Medical, Dental, Vision Coverage* 401K with a Company Match* FREE hearing aids to all employees and discounts for qualified family members* Legal Shield and Identity Theft Protection* PTO and Holiday Time* 1 Floating Holiday per year



Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.





Sonova USA, Inc. is proud to be an Equal Opportunity Employer (EEO/M/F/V/D). Please contact us if you'd like an alternative application method.