Inbound Call Center Representative
1 month ago
Patient Services Inbound Representative (Chicago, IL)
Allow your passion for improving lives to shine in this role where you'll be the first point of contact for numerous patients utilizing a Wireless or Holter heart monitor.
Your role:
- Provide patient focused support via phone or chat for all service and monitor related issues or questions including device activation or technical support.
- You will work within the Patient Services department meeting key performance indicators and delivering a high level of quality in a team-oriented environment.
- You will train for 5 weeks, Monday-Friday 9:00am-5:30pm CST with an Educator in a structured environment.
- After training you will begin 12-week ramp up period and work Sunday-Thursday 1:00pm-9:30pm CST with a holiday rotation.
- This is a hybrid opportunity in Chicago, IL.
You're the right fit if:
- You have a High School Diploma or General Education Development (GED)
- You've acquired 1+ years of experience in customer service and/or product support or 2+ years of face-to-face customer service experience.
- Your skills include proficiency with Microsoft Office applications, a strong technical aptitude and computer skills, and the ability to work in multiple technical mediums simultaneously while remaining attentive to the patient and their concern.
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
- You're an excellent communicator, patient and empathetic when providing support, and if you have experience in a call center or with Salesforce, even better.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.
- Read more about our employee benefits.
If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
Philips Transparency Details
The hourly pay range for this position is $19.00 to $22.00, plus overtime eligible. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Chicago, IL.
Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.
#LI-PH1
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.
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