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Systems Training

3 months ago

Atlanta, Georgia, United States CRH Full time

Job ID: 500904

Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The manufacturer's signature brands include Belgard and Echelon hardscape and masonry materials; Barrette Outdoor Living and MoistureShield fencing, decking and railing; Sakrete and Amerimix packaged concrete and mortar; Techniseal sands, jointing technologies and surface protectors; PebbleTec pool finishes; plus popular brands of landscape and gardening materials.

Job Summary

  • Ensure successful back-office business system integration and assimilation of acquired companies
  • Existing process discovery, mapping existing back-office processes to Oldcastle APG systems and identifying process gaps
  • Support and manage the configuration, implementation and training of IT systems and SOX Controls
  • Depending on needs of local entity, lead or assist with Go live on IT systems
  • Manage post go live support and training as needed

Responsibilities

Systems Training Management

  • Coordinate and manage ongoing training and support of ERP and IT systems to include Infor M3 and M3 cloud
  • Collaborate with IT staff and other resources on the development and implementation of training materials and training sessions
  • Build rapport with the National group businesses to help increase system adoption and encourage feedback of potential improvements
  • Collaborate with business leaders in analyzing business process, technology, or training issues and develop strategies for performance improvement

Acquisition Integration

  • Support integration of new acquisitions through remote and on-site post-close support, including facilitation of IT systems setup, serving as a support resource to local employees, providing troubleshooting support and answers to questions, and delivering hands-on training
  • Perform and manage hands on system configuration as needed
  • Drive adoption of standard practices and processes across the existing network of companies
  • Facilitate cross-company/region/division training & best practice sharing
  • Always maintain professional demeanor while representing the company
  • Regular and predictable attendance at assigned times is required
  • Manage training and end-user support during and after the implementation process

Project Management and Delivery

  • Assist in the management of projects and ensure the systems function as required on acquisitions
  • Prioritize initiatives across various acquisitions and execute to completion with local teams
  • Ensure transparency and accountability for tasks and deliverables
  • Effectively communicate project risks / issues with proposed solutions
  • Other duties as required by management

Information Technology Coordination

  • Act as an ambassador between the Information Technology team and the National Group
  • Ensure IT issues are resolved in a timely manor
  • Work with business units in resolving issues as needed

Requirements

  • 5+ years of information technology, training, and or management experience
  • Experience delivering business systems and process training preferred
  • Previous experience with ERP System integrations
  • Willingness to work within a team environment onsite and/or remote without supervision
  • Candidate will be required to travel as needed. The selected individual must be willing and able to travel when and where appropriate. At times, this may be 1-2 days a week. At other times, it could be 4-5 days a week
  • Up to 50% travel
  • Technical skills including Infor M3 and M3 Cloud, Microsoft Word, Excel, PowerPoint, Outlook, Visio and SQL Query
  • Ability to assess business needs and develop an accurate system configuration
  • Demonstrate strong internal and client-facing customer service skills
  • Advanced troubleshooting abilities and analytical skills with a high attention to detail
  • Ability to facilitate change using a hands-on, collaborative approach
  • Strong coaching and influencing skills, as well as the ability to develop others

What CRH Offers You

  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.