Client Support Assistant

4 weeks ago


Memphis, Tennessee, United States Advanced Pediatric Cardiology Full time

The Client Support team is hiring Client Support Representatives. The team is looking for a candidate with applicable business and process knowledge. They will be responsible for addressing the day-to-day needs of clients and participants and will need to be able to resolve client-initiated plan participant issues. The Client Support Team is an extension of the Account Management Team and is vital within the organization as a liaison between our clients and participants.

To be successful in this role you will be managing complaints, suggestions, and comments in queue, receiving and respond to client issues in a timely manner via email, fax, cases, and telephone. You will also be responsible for timely follow up on requests to ensure resolution as well as ensuring complete tracking of client contact in database to build contact history, identify trends, facilitate relationship building and provide management and client reporting.

Other key responsibilities can include providing plan benefit override support at client request, providing feedback to Customer Care management on servicing incidents and developing service trends as well as partnering with Account Management team to ensure maximum client satisfaction and issue trending.

Pay from $29-$37 per hour

Required Qualifications

1+ years of Customer Service Experience.
1+ years of Call Center Experience.

Preferred Qualifications

Experience with Microsoft Office programs of Excel, PowerPoint, Word, and Outlook.

Education:

Required - Verifiable High School diploma or GED

recblid xrp8u17ucev3vv6gw6163db9vhlrgd

  • Memphis, Tennessee, United States Mom to Virtual Assistant Full time

    We are in the process of staffing a Virtual Assistant where a client needs someone to handle the following responsibilities. If you are interested, please complete the Virtual Assistant application. For other job information and updates on Virtual Assistant roles, make sure you follow us at @momtovirtualassistant. Key Responsibilities Manage PinterestCreate...


  • Memphis, Tennessee, United States Department Of Veterans Affairs Full time

    Summary The Medical Support Assistant provides support to the Inpatient Ward, Emergency Room, Baggage Claims, Environmental Care and Call Center. The Call Center is located at the Nonconnah Boulevard VA Clinic in Memphis, TN. These positions are part of an integral team used to carry out the day-to-day administrative operations of the assigned locations....


  • Memphis, Tennessee, United States Department Of Veterans Affairs Full time

    Summary The Medical Support Assistant provides support to the Inpatient Ward, Emergency Room, Baggage Claims, Environmental Care and Call Center. The Call Center is located at the Nonconnah Boulevard VA Clinic in Memphis, TN. These positions are part of an integral team used to carry out the day-to-day administrative operations of the assigned locations....


  • Memphis, Tennessee, United States MetLife Full time

    Description and Requirements Role Value Proposition: Provides administrative support and customer service to a National Accounts group insurance clients. Works with account team, Account Executive and other internal partners to manage the customer relationship. This is located onsite at a customer in Memphis. Key Responsibilities: Overall accountability...


  • Memphis, Tennessee, United States MetLife Full time

    Description and Requirements Role Value Proposition: Provides administrative support and customer service to a National Accounts group insurance clients. Works with account team, Account Executive and other internal partners to manage the customer relationship. This is located onsite at a customer in Memphis. Key Responsibilities: Overall accountability...


  • Memphis, Tennessee, United States Pickford Law PLLC Full time

    Are you a self-motivated, competitive, and highly-driven salesperson looking to take the next step in your career? Our client engagement specialist position just might be what you're looking for. This is a non-attorney position who handles the client intake and sales for the firm. The ideal candidate has a proven track record of success in sales, leveraging...


  • Memphis, Tennessee, United States Pickford Law PLLC Full time

    Are you a self-motivated, competitive, and highly-driven salesperson looking to take the next step in your career? Our client engagement specialist position just might be what you're looking for. This is a non-attorney position who handles the client intake and sales for the firm. The ideal candidate has a proven track record of success in sales, leveraging...


  • Memphis, Tennessee, United States Pickford Law PLLC Full time

    Are you a self-motivated, competitive, and highly-driven salesperson looking to take the next step in your career? Our client engagement specialist position just might be what you're looking for. This is a non-attorney position who handles the client intake and sales for the firm. The ideal candidate has a proven track record of success in sales, leveraging...


  • Memphis, Tennessee, United States Forfeiture Support Associates (FSA) Full time

    Join our team at Centre Law & Consulting (Centre) and be part of the fight against criminal organizations. We are looking for a Data Analyst to support the mission of the US Attorney Office (USAO).Responsibilities:Receive, gather, analyze, and organize information from multiple sources.Ensure completeness of received information and reconcile...


  • Memphis, Tennessee, United States Pickford Law PLLC Full time

    Job DescriptionJob DescriptionAre you a self-motivated, competitive, and highly-driven salesperson looking to take the next step in your career? Our client engagement specialist position just might be what you're looking for. This is a non-attorney position who handles the client intake and sales for the firm. The ideal candidate has a proven track record of...


  • Memphis, Tennessee, United States Department Of Veterans Affairs Full time

    Summary The Advanced Medical Support Assistant works collaboratively in an interdisciplinary coordinated care delivery model and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains schedules for one or more units or outpatient clinics. The outpatient clinic is located at the...


  • Memphis, Tennessee, United States Department Of Veterans Affairs Full time

    Summary The Advanced Medical Support Assistant works collaboratively in an interdisciplinary coordinated care delivery model and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains schedules for one or more units or outpatient clinics. The outpatient clinic is located at the...


  • Memphis, Tennessee, United States Department Of Veterans Affairs Full time

    Summary The Advanced Medical Support Assistant works collaboratively in an interdisciplinary coordinated care delivery model and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains schedules for one or more units or outpatient clinics. The outpatient clinic is located at the...


  • Memphis, Tennessee, United States Res-Care, Inc. Full time

    Our Company ResCare Community Living Overview ResCare Community Living - Direct Support Professional Thank you for reviewing our Direct Support Professional position at ResCare Community Living. As a DSP, you play a crucial role in helping us provide compassionate care to our clients. At ResCare Community Living, our Direct Support Professionals are the...


  • Memphis, Tennessee, United States Digital Marketing Recruiters Full time

    Job Title: Director of Client StrategyJob Type: Full-TimeLocation: Memphis, TN, Hybrid, 3 Days Onsite, 2 Days Remote (Preferred): Atlanta, Dallas, Houston, Memphis, Philadelphia, or Minneapolis, Remote, M-FRestriction: This opportunity can be hybrid for candidates residing in or relocating to Memphis, TN, or remote for candidates residing in or relocating to...


  • Memphis, Tennessee, United States Digital Marketing Recruiters Full time

    Job Title: Director of Client StrategyJob Type: Full-TimeLocation: Memphis, TN, Hybrid, 3 Days Onsite, 2 Days Remote (Preferred): Atlanta, Dallas, Houston, Memphis, Philadelphia, or Minneapolis, Remote, M-FRestriction: This opportunity can be hybrid for candidates residing in or relocating to Memphis, TN, or remote for candidates residing in or relocating to...

  • IT Support Specialist

    2 weeks ago


    Memphis, Tennessee, United States First Horizon Bank Full time

    Location: On site at location listed in job posting. SUMMARYProvides timely, customer-service oriented support to end users on a variety of PC, Printer/Copier, Server, Network, and Application issues. Responds to issues reported via a ticketing system, and documents work within that system. Acquires and documents knowledge, both technical and institutional....


  • Memphis, Tennessee, United States Capitol City Residential Health Care Full time

    Direct Support Professional (DSP) - Memphis, TN Area $15.00 an hour - Immediate Full-time 2nd Shift - Part-time - and PRN positions available. Purpose of the Direct Support Professional: The primary purpose of the Direct Support Professional is to support individuals with intellectual and developmental disabilities who need support to lead a safe,...


  • Memphis, Tennessee, United States Intellivo Full time

    Job DescriptionJob DescriptionSalary: $90kWho is Intellivo? Powered by IntellivoIQ technology, we provide solutions to health providers, billers, health plans, and payers by locating previously undetected auto and workers' compensation payment sources to increase revenue for our healthcare clients. Imagine a place where your talent is treasured, and...


  • Memphis, Tennessee, United States Ambercare Full time

    Hourly pay up to $15/HR. Now offering Daily Pay for select positions. Take advantage of this unique opportunity to learn the fundamentals of quality home care and deliver life-changing service to your clients. As an Addus Direct Support Professional, you'll play a vital role in supporting seniors and people with disabilities living independently. This...