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Learning Exp Coordinator

4 months ago

Eagan, Minnesota, United States Marvin Full time


Learning Exp Coordinator

ID

Department

Sales

Position Type

Regular

Location

US-MN-Eagan

Job Overview

The Marvin Experience Coordinator is responsible for monitoring and executing the strategy of the customer facing Learning Management System (LMS) and day-to-day oversight of supporting tasks. This position supports the platform and assists others across the organization on using the LMS, best practices for course setup, user experience and ongoing reporting of key performance indicators (KPIs).



Highlights of your role
  • Supports the day-to-day operations and maintenance of Marvin's customer facing Learning Management System (LMS) Marvin Learning.
  • Assists in implementing and maintaining all elements related to LMS functionality, including content integration, curriculum programs, LMS structure, and reporting.
  • Ensures that training content is accessible and properly working within the various learning platforms - without interruption, quality degradation, and without experiencing any avoidable technical issues that could diminish the overall user experience.
  • Creates and updates resources to train and support learners on how to use the technology for online and professional development.
  • Manages course enrollment including progress tracking.
  • Provides troubleshooting assistance for users regarding logging in to the LMS and accessing courses. Troubleshoots and resolves issues relating to system functionality and software systems.
  • Proactively researches and monitors newly released LMS features and functionality, providing recommendations for process improvements and implementation of new features.
  • Serves as point of escalation for support issues, which may include interaction with LMS vendor and other vendor support services.
  • Assist in the coordination and execution of Marvin Learning events and programs.
  • Communicate event details and manage event communication timelines.
  • Facilitate pre-event planning elements including project intake and meetings stakeholders and participants.
  • Manage logistics concerning transportation, facilitators, and space.
  • Collaborate with the Learning Experience Manager and Learning Experience Facilitators to ensure a successful experience for participants.
  • Assist with the development and dissemination of event follow-up materials.
  • Understand measurables/metrics prior to event and deliver results post-event.
  • Ensure events and programs fall within budget parameters.
  • Continually look for opportunities for streamlining processes.


You're a good fit if you have (or if you can)
  • Bachelor's degree in a relevant field or equivalent experience
  • Minimum of 3 years experience supporting LMS platforms or supporting other software platforms.
  • Experience planning and organizing events or similar experiences preferred.
  • Experience in customer service.
  • Experience using Salesforce or related CRM platform preferred.


Also want to make sure you have
  • Superior relationship management skills with the ability to collaborate effectively and partner well with others to build strong and trusting relationships.
  • Proven ability to communicate ideas and insights in person, virtually, and in writing.
  • Strong initiative and solid judgment abilities/skills; must display a balanced, objective approach and sound judgment when recommending a course of action.
  • Ability to work independently and with a sense of urgency.
  • Demonstrated effective problem-solving and decision-making skills.
  • Strong influencing skills when recommending and implementing solutions with business partners.
  • Superior organizational and time management skills, attention to detail
  • Project management skills and ability to juggle and prioritize multiple responsibilities.
  • Proficient in Microsoft Office suite of products


We invite you to See Yourself at Marvin

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. You also belong to one of America's Top 20 Large Employers of 2024, according to an exclusive ranking by Forbes Magazine. owned and -led window and door company, you belong to a community full of opportunities.

For more than 100 years, we've been designing, building, and engineering premier products. Today, in our 16 locations across North America, we manufacture Marvin's portfolio of products, which includes Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands.

Together, we live our values and enjoy a culture that feels like home. Our better living approach to benefits supports you at work and beyond. From day one, you receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more A few unique offerings include:

  • $300 annual wellbeing account to spend on whatever makes you happy + healthy
  • Better Living Day (a paid day off to go have some fun)
  • $$ Annual profit sharing - get rewarded for the role everyone plays in making Marvin a success
  • Giving at Marvin - join coordinated volunteer opportunities
  • Brighter Days Fund - financial support thanks to your colleagues and the Marvin family should you suffer a personal hardship

When you belong to the Marvin team, it's all part of the package. Apply today



Marvin is an Equal Opportunity Employer

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.