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Manufacturing Client Services

4 months ago

Eagan, Minnesota, United States Thomson Reuters Full time

As an MCS Account Manager, you will be the primary contact and advocate for assigned customers to optimize production to meet/exceed cost, quality, and delivery targets. You will plan the materials and production processes required for production orders for a broad group of products within Core Publishing Solutions.

About the Role: In this opportunity as an MCS Account Manager, you will be responsible for:

  • Proactively building relationships with internal and external customers.
  • Facilitating transfer of documents, copies, and samples among MCS and production departments.
  • Monitoring job status and communicating as needed.
  • Following up to ensure dates are met.
  • Representing interests and needs of customers and manufacturing in all decisions.
  • Capturing and reporting customer feedback.
  • Identifying and reporting recurring problems.
  • Providing quotes and performing system testing as necessary.
  • Leading special projects to improve workflow, systems, processes and procedures.
  • Leading tours of the manufacturing facility and training other guides.
  • Performing Material Req Planner 2 responsibilities as assigned by the business.
  • Coordinating and verifying specifications, materials & scheduling for each job.Identifying process requirements for finished good production orders.
  • Determining lot sizes for general shipment and replenishment orders.
  • Creating and releasing production orders to communicate all details necessary to ensure accurate production.
  • Forecasting products in SAP.
  • Maintaining material master data.
  • Collaborating with production and/or other internal departments.
  • Serving as a resource to the Production Account Coordinators.
  • Supporting other production needs as requested (e.g., flex labor needs).

About You:You're a fit for the role of MCS Account Manager if your background includes:

  • Bachelor's degree preferred OR equivalent and some experience in a related field
  • Proficient in Microsoft applications. High level of proficiency in SAP
  • Recommends and takes ownership for process improvements
  • Knowledge of printing methods, equipment capabilities and material requirements
  • Knowledge of scheduling and forecasting processes
  • Mathematical, analytical and logic skills
  • Some customer service or account representative experience
  • Some experience in production planning, scheduling or in manufacturing and/or printing

What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

  • Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
  • Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing
  • Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking
  • Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact
  • Purpose-Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
  • Bonus: Base salary and a variable compensation that is directly related to your success

#LI-PK1

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on .

As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.