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Procedure Author

3 months ago

Dallas, Texas, United States JPMorganChase Full time

Job Description
If you enjoy being responsible for writing and managing online content using a defined style guide, work flow process, and timelines, you may be a perfect fit for our team.
As an Ops Risk/Control Analyst - Procedure Author in Global Process and Procedure team, you will support the development and simplification of our procedures and reference materials. You will work with subject matter experts in the Payments Solution Center, to help understand and simplify processes in streamlined, digestible content while influencing creative thinking for consolidation and simplification across a variety of business groups while leveraging common procedures and process where appropriate to simplify for their audiences. Content will be reviewed for common language, understandability, and usability.
Job Responsibilities

  • Understand content development needs with the support of subject matter experts to capture requirements for revisions, consult on development, and write procedural content for new initiatives
  • Partner with stakeholders to gather requirements, identify issues, promote process improvements, recommend creative solutions in structuring content, find synergies and recommend consolidation
  • Be responsible for writing simplified and digestible content with a focus on clear, concise and easy-to-understand updates and new content appropriate for different levels of audience (from executive to front-line)
  • Establish working relationships, facilitate and / or participate in functional meetings to coordinate agreement on documentation requirements
  • Manage approval retention and routinely interface with: Business partners, subject matter experts, Legal, Compliance, Risk and Controls as needed
  • Act as a Thought Leader to drive process improvement, problem solving and solutions for Payments Solution Center job families and support groups

Required Qualifications, Skills and Capabilities

  • Highly organized and detail oriented with a structured / analytical approach to drive problem solving for Payments Solution Center job families and support groups
  • Strong influence skills to lead and encourage partners when presenting best solutions for conveying their material to their audiences
  • Have foresight to recognize potential issues / concerns for the business and voice them in a professional manner
  • Be a team player with ability to build strong cross-business relationships
  • Possess excellent written and verbal communication skills with proven ability to establish working relationships and routinely interface with: Business partners, subject matter experts, Legal, Compliance, Risk and Controls as needed
  • Experience with various writing styles - including procedural, technical, executive, sales / behavioral, feature and recognition writing
  • Ability to be a quick study of complex or technical topics and be able to creatively simplify those concepts into clear, precise writing while adhering to established writing guidelines and delivery processes
  • Possess self-motivation that demonstrates initiative with proven flexibility, adaptability, and reliability

Preferred Qualifications, Skills and Capabilities

  • Advanced degrees or other certificates
  • Understanding of call centers and / or Payments processes

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.