Patient Business Services Supervisor

1 month ago

KailuaKona, Hawaii, United States Xtend Healthcare, LLC Full time

About Xtend Healthcare
Xtend Healthcare is a revenue cycle management company focused exclusively on the healthcare industry. The company's services range from full revenue cycle outsourcing, A/R legacy cleanup and extended business office to coding and consulting engagements. As part of Navient (Nasdaq: NAVI), Xtend taps the strength and scale of a large-scale business processing solutions company. Learn more at

THIS POSITION RESIDES IN HAWAII. REMOTE POSITION

NEED TO TRAVEL OCCASIONALLY TO KAILUA-KONA, HAWAII.

Xtend Healthcare is looking for a Supervisor, Patient Business Services. This position will be responsible for leading a team of professionals that provide business office functions for the hospital and its clinics.

Areas of responsibility include:

Overseeing Patient Access and Registration, Scheduling, cash posting, cashiering, reconciliation management of the business officeOverseeing financial counseling, charity care, self-pay monitoring, collection agency management/referralsOverseeing customer call center for patients' inquiries, payments, and general assistanceOverseeing correspondence (mail) management (scanning)Performs special projects for Leadership and/or the ClientJOB SUMMARY: Project Work: Assigning and managing workflow.Reviews staff audit reports and summaries to ensure accuracy. Acts as a back up to staff for clients as needed. Personnel Management: Staffing, orientation, and training. Leading staff on completion of daily work tasks.Evaluating performance and carrying out improvement activities.Holds team meetings and attends all departmental management meetings. Manages team members to Xtend policies and procedures. Customer Service: Client liaison to communicate account inquiries, escalated matters, tends and industry news.Manages patient satisfaction regarding patient registration process.Assures accuracy and patient satisfaction for scheduling.Analysis/Reporting: Identifies trends and reports to Project Leaders. Identifies educational webinars/documentation for staff. Identifies staff who do not meet productivity standards weekly.Using reporting to identify gaps and making continuous improvements. Miscellaneous Tasks: Completion of staff productivity and scoring where applicable. Completion/Approval of Workday time-keeping reports daily and bi-weekly.Completion of random reports/tasks needed by Project Manager/Director/AVPMINMIMUM REQUIREMENTS:High school diplomaPrevious Management experience minimum of one year (additional equivalent education above the required minimum may substitute for the required level of experience)Registration experienceEPIC experienceWorking Excel and Microsoft Office products knowledgeBe able to manage a 7 day/week staff

PREFERRED QUALIFICATIONS:

An understanding of healthcare billing practices and compliant claims preparation for both governmental and commercial payers.Experience with banking, reconciliation, accounting, and general business office operations a plus.Revenue Cycle Certifications: The following are recognized professional certifications: Certified Professional Account Representative (CPAR), Certified Revenue Cycle Representative (CRCR) or Certified Professional Biller (CPB).Strong written and verbal communication skillsDetail oriented and strong organizational skillsBusiness writing skillsAbility to manage confidential and sensitive informationStrong planning, problem-solving and analytical skills

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