2nd Shift Crisis Call Specialist

4 weeks ago

Portland, Maine, United States The Opportunity Alliance Full time
Crisis Call Specialist

Maine Crisis Line

$500 Sign On Bonus

Pay rate: $21 per hour

(Remote optional, in Maine)

The Opportunity Alliance is hiring Full-Time Crisis Call Specialist(s) to join the team with the Maine Crisis Line (MCL).

Apply today to join our extraordinary team, helping individuals and families experiencing a mental health crisis. You will learn how to answer calls and text/chat messages on the crisis line and have the option to do all of this remotely You will have opportunities for growth and development and the skills you learn in this job will be helpful for any career path. We look forward to bringing you on board

The Mental Crisis Line is part of our continuum of crisis intervention and stabilization services and provides 24-hour telephone response for adults, families and children during a mental health crisis. This role provides invaluable experience to candidates with a background in social work and who have excellent communications skills, can remain calm in stressful situations, and truly have the desire to help others.

The ideal candidate will have a desire to help people in crisis, with the ability to establish rapport and engage in a calm manner while engaged with callers.
  • Have you had a personal experience dealing with mental illness with a family member or friend?
  • Do you want to gain a new skill that will allow you to help others?
  • Have you ever worked in a call center? We can help you transfer that experience over.
  • An interest in increasing your knowledge and skills to help people with mental illness?
As a Crisis Call Specialist, you will:
  • Work with callers to assess presenting problems and psychosocial stressors
  • Complete risk assessments to ensure the safety and well-being of callers experiencing a crisis.
  • Use effective programmatic systems to support the effective monitoring
  • Progress toward performance measures
  • Work collaboratively with Crisis Response Services in the eight Districts across the State.
You will receive training to become certified as a Mental Health Rehabilitation Technician from some of the best licensed clinical supervisors and certified in-house trainers in the State of Maine.

Schedule: This is a full-time, 40 hours/week position.

2nd Shift, Tue - Sat, 2:30p - 11:00p

Location: Office is located in South Portland, but this position has the ability to work remotely (in Maine).

Must have the ability to attend an in-person orientation in South Portland.

Qualifications:
  • Associate Degree preferred, along with a year or more of crisis related experience, OR equivalent college coursework (9o credit hours) may be accepted.
  • Ability to earn the MHRT-CSP certification within 30 days of employment required - training onsite provided required.
  • Must have solid oral communication skills, with the ability to communicate clearly, succinctly, and in a customer friendly manner, along with the competence to communicate with multiple parties during a crisis call. The ability to learn and understand written crisis call documentation skills. The ability to manage complex tasks effectively.
  • Previous experience working in a call center, customer service environment a plus
  • Demonstrated ability to work effectively with complex information to address challenging situations
  • Ability to become familiar with DSM-V information.
  • Ability to work independently as well as in a team environment.
  • Flexible schedule is required.
  • Must demonstrate the ability and willingness to learn and understand the use of documentation software and resource applications proficiently enough to perform documentation while simultaneously engaging with clients on the phone. The ability to use telephone, instant messaging and chat technology.
  • Must be able to able to successfully pass a criminal background, child protective service check & sex offender check and must not be on the state or federal suspension and disbarment list
Benefits: Our benefits include but are not limited to:

(offered to full-time and part-time employees)
  • Generous paid time off accrual
  • 9 paid holidays per calendar year and up to 3 floating holidays per calendar year
  • Excellent medical benefits at very reasonable cost
  • Dental and Vision insurance options
  • Agency paid basic life insurance and STD & LTD disability insurances
  • 403(b) retirement with a generous agency match (all employees are eligible)
  • Tuition Reimbursement - offered once per year through an application process
  • The Opportunity Alliance (TOA) is a qualified employer under the Public Service Loan Forgiveness (PSLF) program.
To learn more about our benefits please visit,

Who we are

The Opportunity Alliance is "Helping People Reach for a Brighter Future".

Mission: The Opportunity Alliance works with people to build better lives and stronger communities. We provide advocacy, leadership, and support to identify the goals and address the needs of individuals, families, and communities.

The Opportunity Alliance (TOA) is a dynamic, results-focused Community Action Agency providing approximately 50 integrated community-based and clinical programs serving more than 20,000 people annually throughout the state of Maine. With over 50 years of experience, TOA draws from a comprehensive set of programs which address issues such as mental health, substance use, homelessness, lack of basic needs, and access to community supports. Through an extensive array of services, TOA provides opportunities for individuals to stabilize fragile situations and then works with them to achieve self-sufficiency. TOA is client-focused with extensive experience working with diverse client populations. TOA programming includes four key sectors of service:
  • Mental Health & Wellness
  • Community Building
  • Family & Early Childhood Education
  • Economic Resources


The Opportunity Alliance is an affirmative action / equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

If you are viewing this posting on a third-party site, please visit our website at to apply.

Please submit a cover letter and resume along with your application.

Thank you

  • Hematologist/Oncologist - Hematology Oncology Specialists of Cape Cod Falmouth

    2 months ago

    Portland, Maine, United States The US Oncology Network Full time

    OverviewHematology Oncology Specialists of Cape Cod, is seeking an Oncologist/Hematologist to join our team. We are an established, independent, private practice located in Falmouth, MA, servicing Cape Cod and many Massachusetts South Shore communities. We provide a complete range of advanced oncology and hematology treatment options. We are affiliated with...

  • Supervisor, Clinical Operations

    7 days ago

    Portland, Maine, United States Maine Health Full time

    Full Time 5 Bucknam Rd. Professional - Clinical Day ShiftPosition Summary This position is responsible for supervising MA staff within the practice. Required Minimum Knowledge, Skills, and Abilities (KSAs) Education: Must be a graduate from an accredited Medical Assistant program. License/Certifications: Current credentialing as a Certified Medical...

  • Anesthesiologist Needed for Locum Tenens Coverage at Busy Hospital in Cumberland, Maryland

    2 months ago

    Portland, Maine, United States LocumTenens Full time

    Start Date:ASAPA busy hospital is seeking an anesthesiologist for locum tenens coverage.Ride the Western Maryland Scenic Railroad for a journey through scenic countryside, and explore the C&O Canal National Historical Park for hiking, biking, and history.Shifts are 8 hours, Monday to Friday, with one weekend per month on call. Cases include OB, Ortho,...

  • Ob/gyn Hospitalist Full-Time position in Cumberland, Maryland

    3 weeks ago

    Portland, Maine, United States Ob Hospitalist Group - Your Future is Calling Full time

    OBHG OB/GYN Hospitalists are the in-house experts whose ability to handle any obstetric emergency dramatically improves patient safety and satisfaction.​This opportunity involves working collaboratively with local obstetricians to ensure that every pregnant woman who presents to the hospital is cared for by an experienced physician every time. We are...

  • Travel CT Technologist

    2 months ago

    Portland, Maine, United States OneStaff Medical Full time

    OneStaff Medical is seeking a travel CT Technologist for a travel job in Falmouth, Massachusetts. Job Description & RequirementsSpecialty: CT TechnologistDiscipline: Allied Health ProfessionalStart Date: ASAPDuration: 13 weeks40 hours per weekShift: 8 hours, eveningsEmployment Type: TravelCT technologists, operate CT equipment, which produces cross-sectional...

  • Travel Nurse RN

    2 months ago

    Portland, Maine, United States RNnetwork Full time

    RNnetwork is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Falmouth, Massachusetts. Job Description & RequirementsSpecialty: Med Surg / TelemetryDiscipline: RNStart Date: 07/08/2024Duration: 13 weeks40 hours per weekShift: 12 hours, nightsEmployment Type: TravelEmbark on an impactful journey as a medical/surgical/telemetry nurse,...

  • Travel Nurse RN

    2 months ago

    Portland, Maine, United States RNnetwork Full time

    RNnetwork is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Falmouth, Massachusetts. Job Description & RequirementsSpecialty: ED - Emergency DepartmentDiscipline: RNStart Date: 06/24/2024Duration: 13 weeks40 hours per weekShift: 12 hours, nightsEmployment Type: TravelEmbark on an enriching journey as an emergency room nurse...

  • Neonatology Part-Time position in Cumberland, Maryland

    1 month ago

    Portland, Maine, United States Pediatrix Medical Group Full time

    OverviewOur well–established neonatology group based in Cumberland, Maryland is seeking a per diem, experienced, Board Certified Neonatologist for one of the five NICUs they cover which is affiliated with Western Maryland Health Systems. The neonatologist would work primarily at Western Regional Medical Center taking out-of-house-call. Responsibilities The...

  • Sales Advisor

    2 weeks ago

    Portland, Maine, United States ActionLink Full time

    Are you passionate about technology and energized by people interaction?If so, ActionLink wants YOU to be a part of our winning sales team to experience Sony, where today's innovation is transforming tomorrow's entertainmentActionLink is seeking a driven individual to join our growing sales team and make quality connections inside a local Best Buy. This...

  • Travel Nurse RN

    2 months ago

    Portland, Maine, United States Medical Solutions Full time

    Medical Solutions is seeking a travel nurse RN PACU - Post Anesthesia Care for a travel nursing job in Falmouth, Massachusetts. Job Description & RequirementsSpecialty: PACU - Post Anesthesia CareDiscipline: RNDuration: 13 weeks40 hours per weekShift: 8 hours, daysEmployment Type: Travel We're seeking talented healthcare professionals whose adventure game is...

  • Physician, Orthopedic Hand Surgeon

    2 weeks ago

    Portland, Maine, United States Maine Medical Center Full time

    Physician, Orthopedic Hand Surgeon Maine Medical Center | MaineHealthSchedule: Full Time – Day ShiftReq#: 189766MaineHealth Orthopedics & Sports Medicine – South Portland is seeking an Orthopedic Hand Surgeon to join our Orthopedic group of 16 surgeons, comprised of 7 Joint Replacement surgeons, 3 Traumatologists, 2 Sports Medicine surgeons, 2 Upper...

  • Nursing Assistant or Will-Train/Trainee, Med Surg

    2 days ago

    Portland, Maine, United States Cape Cod Healthcare Full time

    Primary Duties And ResponsibilitiesMust be courteous to patients, customers, clients, and other employees of the organization. Identify and locate needed accessories to facilitate transport. Answering call lights. Making beds both empty and occupied. Setting up all equipment routinely used on their home base units. Preparing room for admission. Assist with...

  • Certified Nursing Assistant

    2 days ago

    Portland, Maine, United States Cape Cod Healthcare Full time

    Sign-On Bonus EligibleDresses, grooms, bathes, feeds, takes and records vital signs of patients. Completes all ADL functions and documentation of such. Answers call lights, assists in toileting, oral care, nail care, catheter care, assists patients in wheel chairs, transports, turns bedridden patients, reports patient changes, and takes out trash. Requires...

  • Dining Room Attendant

    1 month ago

    Portland, Maine, United States Sea Crest Beach Hotel Full time

    OverviewOpportunity: Dining Room Attendant/ Bus HelpClear and reset tables and assist the food servers in their duties while providing courteous, professional and efficient service to the guests.Essential Job FunctionsPromptly, courteously and warmly greet guests while serving water, calling them by name whenever possible.Promptly and courteously pour coffee...

  • CNA/Patient Care Technician

    1 month ago

    Portland, Maine, United States UPMC Full time

    UPMC Western Maryland is looking for a full-time Certified Nursing Assistant to cover the night-shift on 7 South Shifts occurring every other weekend and holiday are required. This position is eligible for a $5,000 sign-on bonus with a two-year commitment34-bed 7 South/Oncology Med/Surg Unit provides high-acuity patient care with a focus on respiratory...

  • direct support professional

    2 months ago

    Portland, Maine, United States The May Institute Inc Full time

    May Institute is an award-winning nonprofit organization that provides educational, rehabilitative, and behavioral healthcare services to individuals with autism spectrum disorder and other developmental disabilities, brain injury, and behavioral health needs. We are looking for Direct Care Professionals to work with individuals with autism and developmental...

  • Registered Nurse

    2 months ago

    Portland, Maine, United States UPMC Full time

    Calling All Critical Care Nurses Are you a nurse who loves a fast-paced environment? Or perhaps an aspiring nurse ready to dive into the deep end? We have the perfect opportunity for you at our Intensive Care UnitOur ICU is an 18-bed unit that serves as a lifeline for the health system's most critical patients. We provide top-notch care for a diverse group...

  • 2nd Shift Crisis Call Specialist

    4 weeks ago

    South Portland, United States The Opportunity Alliance Full time

    Crisis Call Specialist Maine Crisis Line $500 Sign On Bonus! Pay rate: $21 per hour (Remote optional, in Maine) The Opportunity Alliance is hiring Full-Time Crisis Call Specialist(s) to join the team with the Maine Crisis Line (MCL). Apply today to join our extraordinary team, helping individuals and families experiencing a mental health crisis. You will...

  • Mobile Crisis Clinician OnCall

    1 month ago

    Portland, United States Hartford HealthCare Full time

    Description Job Schedule: Per Diem Standard Hours: 1 Job Shift: Shift 3 Shift Details: 3rd shift on-call mobile crisis coverage Work where every moment matters.Every day, over 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of...

  • Call Center Specialist

    10 hours ago

    South Portland, United States Russell Tobin Full time

    Position Title: Call Center Banker-SpecialistLocation: Brunswick, ME, US, South Portland, ME, US, Belfast, MEPay rate: $24-$27/hr. on w2. Shift Timings: 1st Shift Training1st and 2nd Shift Available After TrainingCandidates interested in the second shift must be available to train on the first shift.First shift: Monday, Tuesday, Friday 7:55AM-6:25PM &...

  • Call Center Specialist

    18 hours ago

    South Portland, United States Russell Tobin Full time

    Position Title: Call Center Banker-SpecialistLocation: Brunswick, ME, US, South Portland, ME, US, Belfast, MEPay rate: $24-$27/hr. on w2. Shift Timings: 1st Shift Training1st and 2nd Shift Available After TrainingCandidates interested in the second shift must be available to train on the first shift.First shift: Monday, Tuesday, Friday 7:55AM-6:25PM &...

  • Teen Services 2nd Shift Caseworker

    1 month ago

    Portland, United States Preble Street Full time

    Job Details Job Location Preble Street - PORTLAND, ME Position Type Full Time   Salary Range $22.45 - $22.45 Hourly Description Preble Street's Teen Services programs work together to offer access to casework, shelter, housing, food, and other essential services 24/7, 365 days a year to youth experiencing homelessness. Teen Shelter Services, including the...

  • Teen Services 2nd Shift Caseworker

    2 weeks ago

    Portland, United States Preble Street Full time

    Job Details Job Location Preble Street - PORTLAND, ME Position Type Full Time   Salary Range $22.45 - $22.45 Hourly Description Preble Street's Teen Services programs work together to offer access to casework, shelter, housing, food, and other essential services 24/7, 365 days a year to youth experiencing homelessness. Teen Shelter Services, including the...

  • Teen Services 2nd Shift Caseworker

    1 month ago

    Portland, United States Preble Street Full time

    Job Details Job Location Preble Street - PORTLAND, ME Position Type Full Time   Salary Range $22.45 - $22.45 Hourly Description Preble Street's Teen Services programs work together to offer access to casework, shelter, housing, food, and other essential services 24/7, 365 days a year to youth experiencing homelessness. Teen Shelter Services, including the...

  • Florence House Housing Support Staff, 2nd Shift

    1 week ago

    Portland, United States Preble Street Full time

    Job Details Level Experienced Job Location Preble Street - PORTLAND, ME   Salary Range $22.45 - $22.45 Description Florence House, one of Preble Street's Housing First programs, provides comprehensive supportive services, shelter, and permanent housing for women 24 hours a day, 365 days a year. Florence House currently has an opening for a 2nd shift Housing...

  • Registered Nurse On Call

    2 weeks ago

    Portland, United States Albertina Kerr Centers Full time

    As an On-Call Registered Nurse (RN) you'll be directly responsible for providing nursing care to the children in the Subacute program and other children served as arranged by the treating psychiatrist and the program director. The On-Call RN is required to meet all state, federal, licensing and contract standards including accreditation body Behavioral...

  • Registered Nurse On Call

    2 weeks ago

    Portland, United States Albertina Kerr Centers Full time

    As an On-Call Registered Nurse (RN) you'll be directly responsible for providing nursing care to the children in the Subacute program and other children served as arranged by the treating psychiatrist and the program director. The On-Call RN is required to meet all state, federal, licensing and contract standards including accreditation body Behavioral...

  • Residential Crisis Worker

    2 days ago

    South Portland, United States The Opportunity Alliance Full time

    *Residential Crisis Worker**(Full-time) *Broadway Crossings Crisis Residential*Pay rate*: $22/hourAdditional $4/her shift differential for overnight hours worked between 10p - 8a.*If you are passionate about helping others, this is the job for you! **MHRT-1 and CRMA certification is provided! *The Opportunity Alliance is seeking a *Residential Crisis Worker...

  • Registered Nurse On Call

    4 weeks ago

    Portland, United States Urban League of Portland Full time

    As an On-Call Registered Nurse (RN) you'll be directly responsible for providing nursing care to the children in the Subacute program and other children served as arranged by the treating psychiatrist and the program director. The On-Call RN is required to meet all state, federal, licensing and contract standards including accreditation body Behavioral...

  • Registered Nurse On Call

    1 week ago

    Portland, United States Albertina Kerr Centers Full time

    As an On-Call Registered Nurse (RN) you'll be directly responsible for providing nursing care to the children in the Subacute program and other children served as arranged by the treating psychiatrist and the program director. The On-Call RN is required to meet all state, federal, licensing and contract standards including accreditation body Behavioral...

  • Engagement Specialist(s)-Shelter Staff On-Call

    4 weeks ago

    Portland, United States OUR JUST FUTURE Full time

    Job Description Job Description JOB ANNOUNCEMENT Job Title: On-Call Engagement Specialist (Shelter Staff) Department: Emergency Services Network Reports to: Shelter Manager or Milieu Supervisor Hours: all days available, 8-10 hour shifts Status: Non-Exempt Compensation: $20.02 - $ 23.28/hour, DOE Location: East Portland & East Multnomah County – Gresham...

  • 2nd Shift

    2 months ago

    Portland, Oregon, United States LandOLakes Full time

    As stated in the Land O'Lakes Job Posting policy, all employees who post for an internal opening must inform their current manager at the time they apply. ​Our growth relies on our extraordinary talent. Unlock your greatest potential at Land O'Lakes by continuing to make a difference, driving results and growing your career. 2nd Shift - Warehouse...

  • Youth Specialist

    2 months ago

    Portland, United States Outside In Full time

    Job DetailsJob Location Main Building - Portland, OR Position Type Part Time Education Level None Salary Range $22.78 - $25.14 Hourly Travel Percentage None Job Shift Any Job Category Nonprofit - Social Services Description For 52 years Outside In has transformed thousands of lives by helping break the cycles of chronic homelessness, poverty, and poor health...

  • Overnight Crisis Worker/Case Manager

    2 months ago

    Portland, United States Spurwink Full time

    20.00-26.00 per hour | Portland, ME, USA | Hourly | Clinical | Full Time $7,500 Sign-On Bonus!!!! Are you looking to build a career rather than just take a job? Do you want an employer who offers competitive pay while understanding the importance of work-life balance? Do you want a fast-paced career that challenges you, and makes a difference in your...

  • Overnight Crisis Worker/Case Manager

    2 months ago

    Portland, United States Spurwink Services Full time

    Job DescriptionJob Description$7,500 Sign-On Bonus!!!!Are you looking to build a career rather than just take a job? Do you want an employer who offers competitive pay while understanding the importance of work-life balance? Do you want a fast-paced career that challenges you, and makes a difference in your community? If yes, Spurwink is hiring hard-working...

  • Overnight Crisis Worker/Case Manager

    2 months ago

    Portland, United States Spurwink Full time

    $7,500 Sign-On Bonus!!!! Are you looking to build a career rather than just take a job? Do you want an employer who offers competitive pay while understanding the importance of work-life balance? Do you want a fast-paced career that challenges you, and makes a difference in your community? If yes, Spurwink is hiring hard-working candidates like you to become...

  • Security Specialist

    1 week ago

    Portland, Oregon, United States Security Industry Specialist Full time

    About this position:Department: Retail Location (City/State): Portland, OREmployment Type: Full timeAbout us:Security Industry Specialists, Inc. (SIS) provides security solutions to some of the most recognized companies and brands in the world. We deliver services that consistently exceed those of our peers. We accomplish this through innovation, constant...