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Volunteer Coordinator

2 months ago

Temple Terrace, Florida, United States Chapters Health System Full time
It's inspiring to work with a company where people truly BELIEVE in what they're doing

When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day.

Our employees make all the difference in our successRole:

The Volunteer Coordinator is responsible for coordinating and supervising all patient care volunteer activities. Serves as a member of the Interdisciplinary Group (IDG) and acts as a liaison between staff, community, and volunteers.

Qualifications:

  • Bachelor's degree (BA/BS) or an equivalent combination of education and experience
  • Minimum of two (2) years' experience in volunteer coordination, preferably in a health care setting
  • One (1) year supervisory experience strongly preferred
  • Strong demonstrated capabilities in networking with community resources, and strong knowledge of such resources
  • Strong communication skills (written and verbal) including face-to-face, telephone, and correspondence
  • Strength in attention to detail and organizational skills
  • Program development and implementation skills
  • Must be able to interact successfully with clients, families and other agencies to present a positive and professional image
  • Bi-lingual preferred
  • Previous experience in health care and/or social services setting preferred
  • Excellent telephone and computer skills
  • Mobile Driver - Valid driver's license and automobile insurance per Company policy
  • Ability to travel in community
  • Ability to take initiative and work independently

Competencies:

  • Satisfactorily complete competency requirements for this position.

Responsibilities of all employees:

  • Represent the Company professionally at all times through care delivered and/or services provided to all clients.
  • Demonstrates high ethical standards in areas of hospice mission and confidentiality, as well as display sensitivity to family needs.
  • Complies with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
  • Complies with Company policies, procedures and standard practices.
  • Observes the Company's health, safety and security practices.
  • Maintains the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
  • Uses resources in a fiscally responsible manner.
  • Promotes the Company through participation in community and professional organizations.
  • Participates proactively in improving performance at the organizational, departmental and individual levels.
  • Improves own professional knowledge and skill level.
  • Advances electronic media skills.
  • Supports Company research and educational activities.
  • Shares expertise with co-workers both formally and informally.
  • Participates in Quality Assessment and Performance Improvement activities as appropriate for the position.

Job Responsibilities:

  • Meets standards of practice of the Volunteer Services Department.
  • Recruits volunteers through community networking activities and marketing efforts.
  • Screens potential volunteers through intake calls and interviews, and in training.
  • Trains, assigns, supervises and evaluates patient/family care volunteers as well as volunteers for events, Speakers Bureau, administrative support and various other roles.
  • Participates in the development and implementation of programs which enhance the morale and effectiveness of volunteers, volunteer newsletter, volunteer in-services, support programs and annual volunteer recognition.
  • Participates in volunteer-related special events, committees and task force groups.
  • Maintains records of volunteers, ensuring that all file requirements are met and kept current.
  • Serves as a liaison between team members and volunteers on the Interdisciplinary Group (IDG).
  • Performs other duties as assigned.


This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.