Implementation Manager
4 weeks ago
AXS Japan GK, of AXS Group, LLC is a subsidiary of AEG and sells millions of tickets every year for 500+ partners across North America, Europe, and Asia, from venues like the O2 in London and the Red Rocks Amphitheatre in Denver to leagues like the Swedish Football Association to the 38 clubs of the B-League in Japan to teams like the Los Angeles Kings, Minnesota Timberwolves, and Houston Rockets. Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide, including Charlotte, Cleveland, Dallas, Denver, Las Vegas, London, Melbourne, Tempe, Stockholm, and Tokyo. At each location you'll find a team of dedicated, diverse employees (we've dubbed ourselves "Fanatix") who create groundbreaking products and services in a fun, fast-paced environment.
Since our founding in 2011 and as part of Anschutz Entertainment Group (AEG Worldwide), we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.
AXS is thrilled to be expanding its operations in our Tokyo office. This move comes as our company continues to grow its global footprint.
Past and Current Clients:
B-League, Yomiuri, Panasonic Wild Knights, Riot Games Japan and Avex Entertainment among others.
Location:
Aoyama Hulic Building, Rappongi (1 min walk from Omotesando Station, Tokyo Metro Ginza Line)
Established:
AXS Japan GK in 2020, AXS Group LLC established in 2011, AEG established in 1999
Number of Employees:
AXS Japan GK = 10, AXS Group, LLC globally = 550+
THE ROLE
Our ideal candidate will have expansive entertainment industry knowledge, excellent communication and client management skills. In addition, the candidate will be detail-oriented and well-organised with the ability to implement software and/or new features or tools for new and existing clients. We seek a self-starter who is able to work in a fast-paced, dynamic and deadline-driven environment while balancing a large range of personalities. Our end result is the expectation that transitions are smooth because our clients are well-educated on workflows. The ultimate goal is high customer satisfaction and a high confidence in the AXS brand.
KEY ACCOUNTABILITIES
• Assess/evaluate client needs for initial scope of project
• Manage multiple clients and projects/tasks simultaneously
• Develop detailed project plans, including comprehensive task list and realistic timelines
• Manages client expectations proactively developing long term relationships
• Establish strong rapport with clients and team members
• Ability to interface well with all levels of the organisation
• Strong presentation skills and the ability to provide online meetings and training sessions for clients
• Maintains product knowledge, implementing and training latest features of the product at client site
• Mentoring and training new employees
• Internal collaboration to communicate client needs and issues
KEY SKILLS & EXPERIENCE
• Extensive experience of venue/ticketing industry with a passion for the industry
• Thorough understanding of Box Office and Ticketing operations
• Must be able to travel to meet with clients and support events as needed, including nights, weekends, and holidays
• Proficiency with Microsoft Office
• Strong client management and services experience
• Excellent communication, management, interpersonal, negotiation and leadership skills required
• Advanced conflict resolution skills required
• Fluency in English is a plus
• Strong analytics and reporting experience
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Ability to adapt and remain flexible in a dynamic environment
• Coaching and mentoring experience
More About AXS
AXS, a subsidiary of AEG, sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Arena, Coachella, Stagecoach, The O2, and B.League (Japan).
Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide. In each location you'll find a team of dedicated, diverse employees (we've dubbed ourselves "Fanatix") who create groundbreaking products and services in a fun, fast-paced environment.
To learn more about our culture and values, visit:
More about AEG
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
We are dedicated to a diverse, inclusive and authentic workplace, so if you're excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.
We're an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.
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