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Crew Member

5 months ago

Stevensville, Montana, United States tapwage Full time

JOB SUMMARY
Provides personalized, exceptional guest service ensuring that every guest who chooses Culver's leaves happy.

ESSENTIAL FUNCTIONS

  • Consistently provides excellent guest service and hospitality.
  • Demonstrates proper personal hygiene and food safety practices consistently.
  • Maintains a neat, wellgroomed uniformed appearance.
  • Follows restaurant policy on attendance, respectful conduct of team members and all other policies consistently.
  • Assists guests with product knowledge and promotional information upon request accurately.
  • Follows company safety standards at all times and looks out for the safety of other team members and guests.
  • Demonstrates proper food safety practices by accurately completing the Quality Control/Safe Food Checklist.
  • Handles guest comments promptly and courteously.
  • Performs primary position responsibilities timely and accurately.
  • Performs secondary position responsibilities timely and accurately, after the primary duties are accomplished.
  • Performs backup support accurately and timely after secondary responsibilities are accomplished.
  • Assists with odd job responsibilities timely, upon manager on duty (M.O.D.) request.
  • Answers the telephone courteously and professionally, within three rings.
  • Prepares quality products while maintaining: portion control and presentation within service goal times.
  • Attends all team member meetings.

QUALIFICATIONS

  • Flexible schedule
  • Reading and writing skills required
  • Communicates with guests, team and management
  • Maintains a sense of urgency
  • Demonstrates trained food safety knowledge

PHYSICAL ABILITIES

  • Stand Constantly
  • Walk Constantly
  • Sit Occasionally
  • Handling Constantly
  • Lift / carry 10 lbs or less Constantly
  • Lift / carry 1120 lbs Constantly
  • Lift / carry 2150 lbs Frequently
  • Lift / carry lbs Occasionally

TEAM MEMBER PERFORMANCE SUCCESS FACTORS

  • COMMUNICATION: Verbal and written communication is timely, clear, concise; delivers ideas for solutions with problems; communicates well with team members and guests.
  • CHANGE MANAGEMENT: Supportive of change; reacts quickly and appropriately; accepts direction and constructive feedback.
  • DECISION MAKING &

PROBLEM SOLVING:

Uses judgment, common sense and sensitivity in addressing issues and seeking solutions to problems and challenges; gathers appropriate information.


  • INNOVATION &

CREATIVITY:
Seeks new ways to improve efficiency, effectiveness, quality; offers suggestions and solutions to obstacles and challenges.

  • PLANNING: Organized and able to establish priorities; delivers the desired results; manages multiple deadlines and priorities with a professional attitude.
Recognizes priorities and responds with a sense of urgency. Follows procedures and policies in planning and executing job responsibilities.

  • COOPERATION: Supports fellow team members and is cooperative in providing excellent guest service.
  • QUALITY OF WORK: Delivers quality work on time at the desired standards.
Performs work duties in support of safety and security policies.

  • ACCOUNTABILITY: Delivers results on time and at the quality level promised.
Is punctual and ready to bgin work assignments. Delivers quality work product using resources and time allocated.