Strategic Communications Senior Consultant
1 month ago
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply
Our people make all the difference in our success.
Qualified candidates must live within commutable distance to our office in Bloomfield, CT, with the ability to be in the office the majority of the time.
Role Summary
If you have a passion for crafting and sharing stories about the people who run the daily operations of a service-focused organization, then this role may be for you We're looking for a strategic and consultative communications professional to support The Cigna Group's Enterprise Operations organization, including customer experience and operations enablement functions. The heart of the role is creating and implementing communications that demonstrate the value of operational excellence and highlight colleagues on the front lines who are delivering a differentiated experience for those we're privileged to serve.
Key Responsibilities
- Develop and implement integrated, holistic communications plans, inclusive of both internal (employee) and external audiences, that are connected to our overall mission and business strategies.
- Partner with business leadership to develop a wide variety of communications for senior leaders and the broader Enterprise Operations organization, such as presentations, key messages, intranet content (stories, blogs, etc.), emails, videos, newsletters, employee and customer storytelling, and social media content, among others.
- Lead and execute a variety of employee meetings and events, both virtually and in-person, including town halls and employee engagement activities and events, to increase employee awareness of commitment to service experience and customer-centric culture.
- Partner with our Newsroom, Social Media, and Media Relations teams to amplify our various brands' customer service experience efforts with national and local media.
- Support communications needs associated with stakeholder service experience concerns (escalations / complaints) that threaten our brand reputation and have business implications.
- Accountable for metrics and insights of communications programs, using specific data to track progress and make continuous improvements.
- Build strong relationships across the Communications team, business partners and leaders within Enterprise Operations, as well as key partners, such as Human Resources.
- Ensure deadlines are met and consistent, appropriate processes are followed to obtain final approvals from subject matter experts, project leaders and compliance/legal team.
- Monitor and evaluate efficacy of strategies and tactics for continuous improvement, with clear KPIs to demonstrate ROI of each communications program.
Qualifications
- Bachelor's or Master's degree in communications or a related field, and at least 10+ years' experience in a corporate communications role or public relations agency.
- Deep experience in both internal communications, including ability to shape a strategy informed by data and that drives goals and results.
- Strong writing skills and attention to detail (writing samples required).
- Strong business acumen and the ability to learn about, and understand, the enterprise (enterprise mindset) and the complex environment our teams operate in 24/7/365.
- Track record of success handling multiple projects.
- Creativity and the willingness to bring new ideas to the table.
- Ability to manage multiple requests and flexibility in a fast-paced, complex, ever-changing work environment.
- Proven ability to work in a team setting.
- Executive presence for interacting with C-level executives and senior leaders.
- Tact and discretion to work with employees at all levels, including those in front-line service roles.
- Willingness to come into the office a majority of the time and travel occasionally.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.
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