Patient Service Call Center Representative

4 weeks ago

Fort Wayne, Indiana, United States Spherion Full time
Spherion Staffing is hiring Call Center Representatives for client in Fort Wayne, IN

Shift:
Must be able to work 8am-5pm, Monday - Friday
Pay is $18/HR-$20/HR

Responsibilities:
Responsible for successfully completing the required basic training.
Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.
Primary duties may include, but are not limited to: Responds to customer questions via telephone and written correspondence regarding insurance benefits, patient registration, and appointment scheduling
Researches and analyzes data to address operational challenges and customer service issues.
Provides external and internal customers with requested information.
Uses computerized systems for tracking, information gathering and troubleshooting.

Working hours: 8:00 AM - 5:00 PM

Skills:
Previous experience in greeting and registering patients in a prompt, pleasant and warm manner
Previous experience in appointment scheduling
Previous experience updating and inputting insurance information
Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
Clear understanding of HIPPA
Seeks, understands and responds to the needs and expectations of internal and external customers.
Required to meet department goals.

Education:
High School

Experience:
1-4 years

Qualifications:
Requires a HS diploma or equivalent
At least 1 year of previous experience in a medical customer service environment; or any combination of education and experience, which would provide an equivalent background.

Apply Today Once you apply, call our office at to schedule your interview

Spherion has helped thousands of people just like you find work happiness Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

key responsibilities

Responsible for successfully completing the required basic training.Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.Primary duties may include, but are not limited to: Responds to customer questions via telephone and written correspondence regarding insurance benefits, patient registration, and appointment schedulingResearches and analyzes data to address operational challenges and customer service issues.Provides external and internal customers with requested information.Uses computerized systems for tracking, information gathering and troubleshooting.

experience

1-4 years

skills

Previous experience in greeting and registering patients in a prompt, pleasant and warm mannerPrevious experience in appointment schedulingPrevious experience updating and inputting insurance informationRequires limited knowledge of company services, products, insurance benefits, provider contracts and claims.Clear understanding of HIPPASeeks, understands and responds to the needs and expectations of internal and external customers.Required to meet department goals.

qualifications

Requires a HS diploma or equivalentAt least 1 year of previous experience in a medical customer service environment; or any combination of education and experience, which would provide an equivalent background.

education

High School

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