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Guest Service Rep

3 months ago

Rogers, Arkansas, United States Country Inn & Suites by Radisson, Bentonville South Full time

Team Member Responsibilities:

  • Positive attitude while focusing on providing an Exceptional Guest Experience at all times.
  • Greets and engages the Guest. Determines a guest reservation and assigns rooms, verifies payment and issues room keys.
  • Follow up and follow through on all aspects of the hotel.
  • Presents options and alternatives to guests and offers assistance in making choices.
  • Answer phone calls and assist with any requests.
  • Makes and confirms reservations.
  • Posts charges such as room and market.
  • Communication to the appropriate hotel personnel.
  • Complies with all necessary reporting procedures in documenting customer requests.
  • Handles accounting of money, receipts, guest accounts and credit through Operating System and completion of reports required.

Source:
Hospitality Online