See more Collapse

Collections Agent

1 month ago

Irving, Texas, United States tapwage Full time

Company Overview:
The next generation of ADT Commercial is here.

At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect.

When you're a part of Everon, you'll have the opportunity to be a part of that difference every day.

With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth.

For more information, visit []) or follow us on [LinkedIn.])

The next generation of ADT Commercial is here.

At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect.

When you're a part of Everon, you'll have the opportunity to be a part of that difference every day.

With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth.

For more information, visit or follow us on [LinkedIn.])

Position Summary:
Contacts and collects on past due National, 1-Touch, and 1-Touch + accounts. Makes payment arrangements with customers and provides excellent customer service. To perform this job successfully, the candidate may be expected to perform some or all of the duties listed.

  • Receives and places inbound and outbound collection calls.
  • Negotiates balances on customer accounts.
  • Performs customer account research and analysis.
  • Handles cancellations of nonpay of customer accounts.
  • Makes payment arrangements with customers and escalates slowpay issues to upper management when necessary.
  • Reviews aging reports.
  • Responds to written correspondence and miscellaneous letter requests.
  • Writes up regular cancels when necessary.
  • Processes account financial adjustments.
  • Performs contract comprehension and interpretation.
  • Requests contracts when necessary, and requests letters/cancellations as necessary.
  • Assists in special projects as needed.
  • Documents actions taken as needed.
  • Reviews account documentation for accuracy.

Note:
This is an on-site position, reporting daily to 4221 W John Carpenter Freeway, Irving, TX 75063

Qualifications

Knowledge:

  • Knowledge of and a proficiency in using computer, Microsoft Office applications (Word, Excel, Access, Outlook), and Internet.

Skills:

  • Selfmotivated and a professional attitude.
  • Excellent communication and listening skills.
  • Excellent team building, customer service, and interpersonal skills.
  • Decisionmaking and judgment skills are necessary for this position.
  • Strong negotiating skills.
  • Frequent need for problem analysis and resolution.
  • Requires keyboard skills (ability to type 30 wpm), 10key experience, and telephone skills.
  • Must have a high level of patience.

Abilities:

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to effectively present information in oneonone and small group situations to customers, clients, and other employees of the organization.
  • Ability to effectively deal with daily customer contact regarding customer accounts via telephone, email, or in person.
  • Ability to effectively handle occasional person to person contact with customers who come into the office.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to apply concepts of basic algebra and geometry.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Ability to work with confidential information.
  • Certain positions may require bilingual abilities.

Physical Demands:

  • While performing the duties of this job, the employee is regularly required to sit; use hands and arms; speak and hear. The employee is occasionally required to stand and walk.
  • The employee must regularly lift and/or move up to 10 pounds to 25 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

  • The noise level in the work environment is usually moderate.
  • Normal office environment.

Minimum Qualifications:

  • High School Diploma or General Education Degree (GED) and two to three years' experience working on security related projects to include three years of experience related to the CCTV, Intercom, IDS, and access control system industry.
  • At least one year of related experience in accounts receivable, billing or collections.
  • Associate's degree (AA) or equivalent from twoyear college or technical school preferred; or equivalent
- combination of education and experience.

Certificates, Licenses, Registrations:

  • None required.
ADT Commercial is an Equal Opportunity/Affirmative Action employer.

We provide equal employment opportunities to applicants and existing employees and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religion, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding, and related medical conditions), mental or physical disability, medical condition, military and veteran status, or any other status or condition protected by law.

View the EEO poster [here]). View the Pay Transparency Nondiscrimination Provision [here]).

View the E-Verify Posting [here](https:
//www.e-).

ADT Commercial is committed to providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to and let us know your contact information and the nature of your request.

ADT Commercial is an Equal Opportunity/Affirmative Action employer.

We provide equal employment opportunities to applicants and existing employees and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religion, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding, and related medical conditions), mental or physical disability, medical condition, military and veteran status, or any other status or condition protected by law.

View the EEO poster [here]). View the Pay Transparency Nondiscrimination Provision [here]).

View the E-Verify Posting [here](https:
//www.e-).

ADT Commercial is committed to providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to and let us know your contact information and the nature of your request.

We have other current jobs related to this field that you can find below

  • Sr. Commercial Lines Underwriter

    2 weeks ago

    Irving, Texas, United States The Ladders Full time

    Company DetailsBerkley Southwest offers commercial property and casualty products and services through independent agents in Arizona, Arkansas, New Mexico, Oklahoma and Texas. We maintain a strong local presence in each of our markets, keeping underwriting and support close to the customer. Now more than ever, financial strength is critical to a successful,...

  • Generative AI Engineer

    1 month ago

    Irving, Texas, United States Horizontal Talent Full time

    Job Description:We are looking for a seasoned Senior Python Developer with a strong background in MLOps and AI systems to maintain and enhance our newly established MLOps platform, SQL Query Agent, and Oracle Chatbot. The ideal candidate will have extensive experience in Python programming, machine learning operations, and AI model development and...

  • Accounts Receivable Analyst

    4 weeks ago

    Irving, Texas, United States Randstad USA Full time

    The Accounts Receivable Analyst is a business-critical role responsible for managing collections and disputes for large Strategic Accounts customers and uses strategic and analytical thinking for day to day AR and collections processes, account support, reconciliation and timely resolution of issues for assigned accounts. This is a key customer facing...

  • House Attendant

    1 week ago

    Irving, Texas, United States The Westin Dallas Fort Worth Airport Full time

    OverviewOpportunity: House PersonClean and maintain public hotel areas according to established brand/ hotel guest service and sustainability standards.Potential Career PathHousekeeping Supervisor/Guest Service Agent – Executive Housekeeper or Front Office ManagerEssential Job FunctionsGreet and acknowledge guests in a courteous and friendly manner.Inspect...

  • Accounts Receivable Analyst

    4 weeks ago

    Irving, Texas, United States Randstad USA Full time

    The Accounts Receivable Analyst is a business-critical role responsible for managing collections and disputes for large Strategic Accounts customers and uses strategic and analytical thinking for day to day AR and collections processes, account support, reconciliation and timely resolution of issues for assigned accounts. This is a key customer facing...

  • Payment Processor

    4 weeks ago

    Irving, Texas, United States Randstad USA Full time

    Our client, a large Real Estate Firm, is looking for a payment processor to assist with mailroom operations. Candidates who wish to be considered will need to be within driving distance of Irving, TX to accomodate the onsite role. Please ensure that all resumes are updated with previous employment and contact information. salary: $17 - $18 per hourshift:...

  • Java Software Developer

    4 weeks ago

    Irving, Texas, United States Cognizant Full time

    Java Software Developer About Us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S.,...

  • Collections Agent

    4 weeks ago

    Irving, United States ADT, Inc. Full time

    Contacts and collects on past due National, 1-Touch, and 1-Touch accounts. Makes payment arrangements with customers and provides excellent customer service. To perform this job successfully, the candidate may be expected to perform some or all of th Collections, Agent, Skills, Customer Service, Business Services

  • Outbound Collections Agent

    3 weeks ago

    Irving, United States LaSalle Network Full time

    LaSalle Network has partnered with a financial services company in the Irving, TX area. They are seeking an Outbound Collection Agent to join their dynamic team. The ideal candidate will have a high school diploma, or equivalent, and experience in collections, customer service or a related field. The Outbound Collection Agent will also be responsible for...

  • Collections Agent

    4 weeks ago

    Irving, United States ADT Security Services, Inc Full time

    The next generation of ADT Commercial is here. At Everon, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of Everon, you'll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and...

  • Collections Agent

    4 weeks ago

    Irving, United States ADT Full time

    The next generation of ADT Commercial is here. At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and...

  • Collections Agent

    1 week ago

    Irving, United States DEFENDERS Full time

    Company Overview: The next generation of ADT Commercial is here. At Everon, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of Everon, you'll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national...

  • Collections Agent Bilingual

    3 days ago

    Irving, United States Tricolor Auto Group Full time

    Job DescriptionJob DescriptionThe RoleAs a Collections Agent you will provide an outstanding customer service while applying deeper collection negotiation tactics to determine best options available to assist customers.Our OfferPay – $16 to $17.50Take Care of Yourself – We offer different health, visual and dental insurance options, you can select a plan...

  • BILINGUAL Collections/Customer Service

    3 weeks ago

    Irving, United States CornerStone Staffing Full time

    Are you a fluent English/Spanish speaker with experience in collections or customer service? CornerStone Staffing is looking for a BILINGUAL COLLECTIONS/CUSTOMER SERVICE AGENT to join our client’s team in the vibrant Las Colinas area. Apply online today and take the next step in your career! Job Title: BILINGUAL Collections/Customer Service Agent...

  • Apartment Leasing Agent

    4 weeks ago

    Irving, United States Adara Communities Full time

    Job DescriptionJob DescriptionWhy Adara Communities: Adara was envisioned and created from 40 years of experience and incorporated with the determination and vision to join cutting edge technology with customer service. Adara's philosophy in taking care of our customers and our associates while considering the best interests of the investors and...

  • BILINGUAL Collections/Customer Service

    3 weeks ago

    Irving, United States CornerStone Staffing Full time

    Job DescriptionJob DescriptionAre you a fluent English/Spanish speaker with experience in collections or customer service?CornerStone Staffing is looking for a BILINGUAL COLLECTIONS/CUSTOMER SERVICE AGENT to join our client’s team in the vibrant Las Colinas area.Apply online today and take the next step in your career!  Job Title: BILINGUAL...

  • Guest Services Agent

    4 weeks ago

    Irving, United States Wyndham Grand Jupiter Full time

    ** Guest Services Agent** Location: Irving, TX, US, 75063 Property Name: La Quinta by Wyndham Dallas - DFW Airport N Irving Req Id: 16467 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Dallas - DFW Airport N Irving location in Irving , Texas . **Job Summary** The Guest Service Agent is responsible...

  • Part Time Guest Service Agent Sheraton Dfw Airport

    1 month ago

    Irving, United States Sheraton DFW Airport Full time

    Job Summary Provides guidance and leadership to guest service agents, ensuring consistent quality customer service is delivered. Summary of Essential Job Functions - Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observe performance and encourage...

  • Front Desk Agent

    4 weeks ago

    Irving, United States Aimbridge Hospitality Full time

    Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    4 weeks ago

    Irving, United States Aimbridge Hospitality Full time

    Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Business Development Manager

    4 weeks ago

    Irving, United States Apple Leisure Group Full time

    At Apple Leisure Group, we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world. Grow your career as a successful Business Development Manager - Host within Inclusive...

  • Front Desk Agent

    1 month ago

    Irving, United States Embassy Suites DFW Airport South Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    4 weeks ago

    Irving, United States Aimbridge Hospitality Full time

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient...

  • Front Desk Agent

    4 weeks ago

    Irving, United States Aimbridge Hospitality Full time

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient...

  • AI / ML - OPS Engineer

    4 weeks ago

    Irving, United States Cynet Systems Full time

    Job Description: Pay Range $55hr - $62hr Message and reinforce the vision, purpose, and strategy of the team. Work with engineering leaders to transform research into AI capabilities in our platform. Develop text, image and video-analysis solutions for agents to leverage to grow their business. Serve as a tech lead on a team of applied and data...

  • Artificial Intelligence and Machine Leaning Engineer

    1 month ago

    Irving, United States ThemeSoft Full time

    Implementation client HCL Position Name AI / ML OPS Location: Irving, TX or Basking Ridge,New Jersey mandatory skill: Artificial Intelligence and Machine Leaning Job Description Job Description : Message and reinforce the vision, purpose, andstrategy of the team. Work with engineering leaders to transform research into AI capabilities in our platform....

  • Sr. Commercial Lines Underwriter

    3 weeks ago

    Irving, United States The Ladders Full time

    Company DetailsBerkley Southwest offers commercial property and casualty products and services through independent agents in Arizona, Arkansas, New Mexico, Oklahoma and Texas. We maintain a strong local presence in each of our markets, keeping underwriting and support close to the customer. Now more than ever, financial strength is critical to a successful,...