Team Secretary, Admissions- Capital Caring Health
2 weeks ago
When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day.
Our employees make all the difference in our successRole:
The Team Secretary is responsible for taking and directing phone calls and messages, and processing mail. She/he provides administrative support to the Admissions Manager and overall clerical support for the Admissions Team.
Qualifications:
- High School Diploma required; Associate's Degree preferred
- Previous administrative experience preferred
- Excellent typing, organizational, time management and communication (written and verbal) skills
- Computer literate with familiarity of Word processing and spreadsheet applications
- Customer relations' experience preferred
- Medical terminology preferred
- Able to remain calm and troubleshoot/handle patient/family crisis situations
- Ability to shift priorities
- Able to manage the emotional stress of working with terminally ill patients and their families
- Ability to perform the essential functions and physical requirements (including, but not limited to: lifting items, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation
Competencies:
- Satisfactorily complete competency requirements for this position.
Responsibilities of all employees:
- Represent the Company professionally at all times through care delivered and/or services provided to all clients.
- Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
- Comply with Company policies, procedures and standard practices.
- Observe the Company's health, safety and security practices.
- Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
- Use resources in a fiscally responsible manner.
- Promote the Company through participation in community and professional organizations.
- Participate proactively in improving performance at the organizational, departmental and individual levels.
- Improve own professional knowledge and skill level.
- Advance electronic media skills.
- Support Company research and educational activities.
- Share expertise with co-workers both formally and informally.
- Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.
Job Responsibilities:
- Provides administrative support for Clinical Manager and Clinical Team.
- Orders office supplies and processes mail.
- Responds as a professional first-line resource for answering clients' concerns.
- Assists with computer, phone, voicemail and service issues.
- Updates daily census and prepares weekly IDG paperwork.
- Triages physician order calls to appropriate person.
- Completes and follows through on requests for Per Diem staff. Follows through with scheduling process per established policy.
- Maintains stock forms. Responsible for exchanging revised forms and replacing with new forms.
- Sends out and assists manager with reports.
- Responsible for physician and team notification of patient expiration, change in location (transfer to hospital, SNF, ALF, home) and revocation.
- Performs other duties as assigned.
This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.
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Washington, Washington, D.C., United States Capital Hospice dba Capital Caring Full timeIt's inspiring to work with a company where people truly BELIEVE in what they're doingWhen you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our...
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