Manager, Operations II

4 weeks ago

Minneapolis, Minnesota, United States Royal Bank of Canada Full time

Job Summary

Job Description

What is the opportunity?

Join RBC Wealth Management, a 2021 Minneapolis/St. Paul Business Journal "Top Place to Work", and shape RBC's future RBC US WM Operations is a fun, energetic team whose goal is to provide excellent customer service for our clients, work towards dynamic goals to help support our organization's growth strategy, all while ensuring safety and soundness through robust risk management practices.

Provide supervisory guidance and personnel support for the Cost Basis Department. Provide training, coaching, development, process improvement, and problem solving to personnel in one or more areas. Provides team members with direction, setting expectations, giving instructions and support on how to answer complex or difficult inquiries ensuring prompt, satisfactory resolution of customer inquiries, problems, issues or errors. Handle escalated issues for the department and provide risk oversight. Partner with the branch offices and other business lines to solve problems and improve processes. Work with department senior manager to meet departmental work objectives. Work with employees in Operations, business lines, and other support areas on projects related to their department.

What will you do?

  • Hire, onboard, and train new team members.
  • Supervise and direct time sensitive, complex and/or highly specialized daily workflows to ensure department service levels are met.
  • Provide training, coaching, recognition and development for the team members, fostering teamwork and planning for succession.
  • Address escalated questions independently; seeking assistance from Senior Manager or other Operations resources as appropriate.
  • Conduct operations process oversight on complex exception-based and/or highly specialized processes to ensure adherence to department procedures, risks are mitigated, and regulatory requirements are met.
  • Provide support with department volume metrics, staffing models, financial forecasts, and budgets as required.
  • Reduce risk, increase efficiencies, or enrich customer service by suggesting process changes and/or system modifications.
  • Develop and maintain department procedures.

What do you need to succeed?

Must-have

  • 4-year degree from an accredited university or equivalent or High school diploma or equivalent AND 5+ years of securities, banking, technology and/or job specific industry experience
  • 3+ years prior securities, banking, technology and/or job specific related industry experience
  • Securities license 7 or 99 (or able to obtain license within 120 days)
  • 2+ years demonstrated and sound managerial experience leading and managing a team
  • Previous cost basis expertise

Nice-to-have

  • Fully proficient with MS Office (Word, Excel, PowerPoint, and Outlook)
  • Strong interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and management.
  • Previous experience with cost basis
  • Advanced problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Flexible work/life balance options
  • Opportunities to do challenging work
  • Opportunities to take on progressively greater accountabilities
  • Access to a variety of job opportunities across business

Job Skills

Customer Service, Customer Service Management, Decision Making, Interpersonal Relationship Management, Investment Performance Measurement, Operational Delivery, Process Improvements, Risk Management, Time Management, Treasury Management

Additional Job Details

Address:

250 NICOLLET MALL:MINNEAPOLIS

City:

Minneapolis

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
​​​​​​​
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at

  • Operations Associate II

    1 hour ago

    Minneapolis, Minnesota, United States Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?As an Operations Associate II in the Investment Advisor Operations team, you will be responsible for processing a variety of forms relating to client advisory accounts. Account administration includes new account setup, terminations, fee billing, customer service, and general updates to client advisory...

  • Cash Services Operations Manager, II

    2 days ago

    Minneapolis, Minnesota, United States Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?The Cash Services Operations Manager position is responsible for providing leadership for a team and supporting time sensitive, complex and/or highly specialized processes. Incumbent will hire, onboard, and support training new team members. This position will provide training, coaching, recognition and...

  • Manager, Operations II – Account Administration and Billing

    1 week ago

    Minneapolis, Minnesota, United States Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity? Join RBC Wealth Management, a 2021 Minneapolis/St. Paul Business Journal "TopPlace to Work", and shape RBC's future RBC US WM Operations is a fun, energetic team whose goal is to provide excellent customer service for our clients, work towards dynamic goals to help support our organization's growth strategy,...

  • Manager, Operations II – Account Administration and Billing

    1 week ago

    Minneapolis, Minnesota, United States Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?Join RBC Wealth Management, a 2021 Minneapolis/St. Paul Business Journal "Top Place to Work", and shape RBC's future RBC US WM Operations is a fun, energetic team whose goal is to provide excellent customer service for our clients, work towards dynamic goals to help support our organization's growth strategy,...

  • Associate, Operations II

    2 weeks ago

    Minneapolis, Minnesota, United States Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity? You will assist clients with client transaction fulfillment. You will respond to client inquiries regarding bank products and services via phone or emaill; obtains and analyzes the validity of a customer's requests/complaints. You will resolve complaints from clients pertaining to banking services and...

  • Central Processing Tech II or III

    1 month ago

    Minneapolis, Minnesota, United States Hennepin County Medical Center Full time

    Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical...

  • CAT Operations Specialist II

    7 days ago

    Minneapolis, Minnesota, United States Royal Bank of Canada Full time

    Job SummaryAnalyzes operational problems such as office space utilization, equipment utilization, management reporting systems and staffing patterns; prepares written recommendations for changes and/or improvements. Applies complete knowledge, skills, and practices to perform assignments.Job DescriptionWhat is the opportunity?Join RBC Wealth Management, a...

  • Manager Operations

    2 weeks ago

    Minneapolis, Minnesota, United States Xcel Energy, Inc. Full time

    Job DescriptionAre you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you're looking for.Position SummaryStandard Operations Position....

  • Operations Manager- Electric Operations

    3 weeks ago

    Minneapolis, Minnesota, United States Xcel Energy, Inc. Full time

    Position SummaryStandard Operations Position. Supervise a high performing, safe operations team across multiple functions, facilities, or commodities while driving the efficient and cost-effective use of numerous resources through consistent and effective application of policies and procedures. Assure safe, reliable, and compliant operations, drive...

  • Facilities Operations Manager

    2 weeks ago

    Minneapolis, Minnesota, United States Hennepin County Medical Center Full time

    Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult and Pediatric Trauma Center and acute care hospital. The comprehensive healthcare system includes a 484 bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of primary and specialty care clinics in Minneapolis and...

  • Manager, Academic Operations

    1 month ago

    Minneapolis, Minnesota, United States Adtalem Global Education Inc Full time

    Company DescriptionAbout Walden UniversityWalden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the U.S. and other countries, who seek to achieve their academic goals and make positive, lasting social change in their professions and communities. Walden offers more than 100 online degree and...

  • Manager, Operations I

    4 weeks ago

    Minneapolis, Minnesota, United States Royal Bank of Canada Full time

    Job SummaryJob DescriptionJob DescriptionWhat is the opportunity?Join RBC Wealth Management, a 2021 Minneapolis/St. Paul Business Journal "Top Place to Work", and shape RBC's future RBC US WM Operations is a fun, energetic team whose goal is to provide excellent customer service for our clients, work towards dynamic goals to help support our organization's...

  • Solar Commissioning Engineer II

    1 month ago

    Minneapolis, Minnesota, United States Mortenson Construction Full time

    ABOUT MORTENSONAs a Top 25 builder, developer, and EPC, our expertise spans markets like sports, renewable energy, data centers, healthcare, and more. We are builders at heart, working to ensure the built environment has a lasting positive impact. Let's Redefine Possible SUMMARYMortenson is currently seeking an experienced Solar Commissioning Engineer II,...

  • Power-Estimator II

    1 month ago

    Minneapolis, Minnesota, United States Mortenson Construction Full time

    ABOUT MORTENSON As a Top 25 builder, developer, and EPC, our expertise spans markets like sports, renewable energy, data centers, healthcare, and more. We are builders at heart, working to ensure the built environment has a lasting positive impact. Let's Redefine Possible Summary:Do you have a real passion for being part of a creative, forward-thinking...

  • Senior Customer Operations Manager

    24 hours ago

    Minneapolis, Minnesota, United States Jamf Full time

    At Jamf, people are at the core of everything we do. We do what's right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.Jamf offers remote and hybrid positions. Depending upon the role, work in the office,...

  • Senior Safety Engineer II

    6 days ago

    Minneapolis, Minnesota, United States Mortenson Construction Full time

    ABOUT MORTENSON As a Top 25 builder, developer, and EPC, our expertise spans markets like sports, renewable energy, data centers, healthcare, and more. We are builders at heart, working to ensure the built environment has a lasting positive impact. Let's Redefine Possible SUMMARY Mortenson is seeking a Senior Safety Engineer II that has actual Civil...

  • Senior Safety Engineer II

    2 weeks ago

    Minneapolis, Minnesota, United States Mortenson Construction Full time

    ABOUT MORTENSON As a Top 25 builder, developer, and EPC, our expertise spans markets like sports, renewable energy, data centers, healthcare, and more. We are builders at heart, working to ensure the built environment has a lasting positive impact. Let's Redefine Possible SUMMARY Mortenson is seeking a Senior Safety Engineer II that has actual Solar...

  • Software Engineer II

    23 hours ago

    Minneapolis, Minnesota, United States Jamf Full time

    At Jamf, people are at the core of everything we do. We do what's right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.Jamf offers remote and hybrid positions. Depending upon the role, work in the office,...

  • Operation Instructor

    4 weeks ago

    Minneapolis, Minnesota, United States Xcel Energy, Inc. Full time

    Position SummaryThe Operations Instructor is responsible for the analysis, design, development, implementation and evaluation of operator training. Delivery of training occurs in a variety of settings with other instructors and other groups in accordance with the accredited training processes and all-applicable codes and regulations. The Instructor evaluates...

  • Director of Operations

    1 week ago

    Minneapolis, Minnesota, United States Integer Holdings Full time

    Job Summary:The Director, Operations is responsible for providing leadership, direction and focus to ensure operational performance excellence in one of Integer's manufacturing facilities. Key responsibilities include delivery of best in class products to customers with zero quality defects, on time delivery, and year on year productivity improvements, as...