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Transportation Supervisor

4 months ago

Horseshoe Bay, United States Horseshoe Bay Resort Full time
BenefitsMedical, Dental, Vision Insurance
Paid vacation, paid Holidays
401k plan with employer match
Long and short-term Disability
Major Illness Insurance
Accident Insurance
Limited access to some resort amenities (Golf, etc)
Retail and dining discounts
Discounts at all Crescent Hotels & Resorts properties
The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We're on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it's an outdoor lover's dream. When you work in paradise, is it still called work? No matter your career destination, we can help you get there

With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for?

Job Benefits

Associate housing and shuttle service
Weekly meal subsidies
Golf and Amenity Privileges*
Associate discounts
Retail and Dining at Horseshoe Bay Resort
Discounts at over 100 Crescent Hotels & Resorts properties throughout the country.
Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
Critical Illness and Accident plans
Associate Relief Fund
*Privileges based on occupancy and business levels JOB OVERVIEW:

Oversees the dispatching of all transportation staff including bellman, valet, and drivers to ensure a seamless experience for the guests. Answer phones for reservations, organize drivers, and make staffing decisions for every shift. This hands-on supervisor also directs all transportation staff on shift and must be willing to perform all tasks within the department

ESSENTIAL JOB FUNCTIONS:

Coordinate, track, and assign both drivers and valet to operate effectively for our clients and guests.
Oversee hotel check-in process including arrival experience and traffic flow through hotel entrance / parking lots.
Maintain cleanliness in front of Hotel entrance and valet office.
Responsible for billing procedures and proper supervision of associates using SMS.
Maintain professional composure in high stress situations in order to make last-minute changes.
Maintain a constant awareness of resort amenity schedules and promotions.
Assist and back up department with any driving assignments or valet needs.
Access, input and retrieve information from department computer system.
MINIMUM QUALIFICATIONS:Minimum age requirement - 21
High school diploma or equivalent.
Satisfactory background, motor vehicle report, and drug screening to meet requirements of insurance carrier. Must maintain a good driving record.
Knowledgeable of basic vehicle functions.
Previous hospitality and / or customer service experience.
Exceptional communication skills, detail oriented, and ability to learn in an ever changing work environment.
Good typing and computer skills, email, MS Office suite, web browser.
ADDITIONAL QUALIFICATIONS:Multi tasking skills.
Good sense of direction and maps.
Knowledgeable of the resort and resort activities and services; knowledgeable of activities and services offered both on resort property and in the surrounding communities.
Proven telephone and customer service experience.
Pleasant personality.
Neat in appearance and well groomed.
Maintain proper associate uniform standards.
Maintain white running shoe which is slip resistant, enclosed toe and heel.
Must be able to work a flexible schedule of nights, weekends and holidays.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c) Source: Hospitality Online