Service Writer

Why This Opportunity?
Join a team with longevity and a track record of internal promotions that feels like family, where you can level up your professional knowledge, educational opportunities, and a career path to grow.
Sound like you? Read on
Salary Range: $18.00 hr - $23.00 hr
Benefits, just to name a few:

• Life Insurance is paid for by the company.
• Accident insurance paid by the company.
• Zero Cost Medical, Dental, and Vision benefits package offered.
• $50k in life insurance, at no cost to our employees
• 120 hours PTO the first year
• Employer discounts from various vendors available to current employees
• Future education and growth opportunities

Our Service Writer is responsible for the following:

1. Know the status of every job in your shop and ensure the customer and the store manager know the status of the repair before they contact you for an update.
2. Answer most of the calls to the Service Department and field customer inquiries.
3. Create purchase orders as required including contacting necessary vendors to obtain equipment.
4. Monitor and follow up on parts shortage and expedite ordering as required by the Parts Supervisor
5. May process warranty and/or product improvement claims including the computation of charges, submission, and follow-up when required.
6. Maintain Service Technician timecard tracking daily in the JD Equip system.
7. Advise the Service Supervisor and/or Store Manager of all customer complaints.
8. Update customer profiles using equipment, hours, or other information from the customer work orders.
9. Maintain Service Department filing and records.
10. Never operate any equipment you are not properly trained on and have not inspected before use, for example, but not limited to vehicles, tractors, forklifts, mowers, drill presses, grinder, hydraulic presses, welders, and other general equipment.
11. Other duties as assigned.

Experience, Education, Skills, and Knowledge:

• A minimum high school diploma plus 2 years of related experience.
• Ability to use the John Deere Parts Catalog computer applications.
• Working knowledge of parts, machinery, and a basic understanding of inventory management principles
• Ability to work in a team environment and strong interpersonal skills.
• Ability to lift items weighing upwards of 50 lbs.
• Bilingual is a plus that is relevant to the customer base served.

What Employees Say About Us:
Belkorp Ag was voted "Best Place to Work in the Central Valley" because our employees took in-depth surveys about our benefits, policies, employee engagement, and satisfaction. Belkorp Ag also received an award from SATISFYD for Top Dealer for Exceptional Employee Engagement in 2020 and 2022 based on our consistent employee-focused efforts throughout the year.