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Supervisor, Box Office- Cleburne Sports Management

3 months ago

Heber Springs, Arkansas, United States teamworkonline Full time

It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business.

Job Summary: The Box Office Seasonal Supervisor is responsible for the daily operation of the main and remote box offices within the Ticket Operations Department. The supervisor oversees day-of-game operations which include but are not limited to conflict resolution, staffing, and reporting.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

  • Seasonal staffing, training, and scheduling of box office window personnel
  • Communicate promotions, ticket specials, and deadlines to keep staff informed
  • Manage the daily operation of the main ticket office
  • Responsible for resolving customer issues pertaining to ticket problems at the box office (i.e. exchange of season tickets, will-call, unused tickets, coupons, etc.)
  • Learn to be proficient with ticket printer services and issues that will arise and able to diagnose and fix issues
  • Other duties as assigned by the Assistant Marketing General Manager

PREFERRED QUALIFICATIONS:

  • One year of ticket office experience in a supervisory role preferred
  • Excellent customer service and organizational skills required
  • Excellent communication skills
  • Ability to work long hours including nights, weekends, and holidays

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us