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Client Support Assistant
1 month ago
The Client Support team is hiring Client Support Representatives. The team is looking for a candidate with applicable business and process knowledge. They will be responsible for addressing the day-to-day needs of clients and participants and will need to be able to resolve client-initiated plan participant issues. The Client Support Team is an extension of the Account Management Team and is vital within the organization as a liaison between our clients and participants.
To be successful in this role you will be managing complaints, suggestions, and comments in queue, receiving and respond to client issues in a timely manner via email, fax, cases, and telephone. You will also be responsible for timely follow up on requests to ensure resolution as well as ensuring complete tracking of client contact in database to build contact history, identify trends, facilitate relationship building and provide management and client reporting.
Other key responsibilities can include providing plan benefit override support at client request, providing feedback to Customer Care management on servicing incidents and developing service trends as well as partnering with Account Management team to ensure maximum client satisfaction and issue trending.
Pay from $29-$37 per hour
Required Qualifications
1+ years of Customer Service Experience.
1+ years of Call Center Experience.
Preferred Qualifications
Experience with Microsoft Office programs of Excel, PowerPoint, Word, and Outlook.
Education:
Required - Verifiable High School diploma or GED
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