Associate Director Technical Services

1 month ago

Collegeville, Pennsylvania, United States GlaxoSmithKline Full time
Site Name: USA - Pennsylvania - Upper Providence
Posted Date: Aug 1 2024

Global Supply Chain (GSC) Research and Development (R&D) Engineering Services provides Operations and Facilities Management and Capital Projects delivery for Technical R&D sites within GSC's Engineering and EHS organization.

This role will provide subject matter expertise to projects, programs, and services within the technical service line to deliver the R&D lab experience, quality, and safety objectives. This will include the development and improvement of processes that support the operational delivery model and interfaces with other GSK functions, service partners and other 3rd party providers.

The purpose of this role is to support the consistent delivery of technical services for the Upper Providence and Upper Merion R&D facilities. This role will ensure alignment to the local needs and priorities of the business, and to ensure that cost, quality, and compliance metrics are achieved by key contract partners. The incumbent will be responsible for regional compliance to external licensing and statutory requirements for engineering services provided by R&D Engineering Services as applicable.

This role will provide YOU the opportunity to lead key activities to progress YOUR career, these responsibilities include some of the following:
  • Provide third party management support for the R&D technical service partners including:
    • Delivery of R&D lab experience, quality, and safety objectives.
    • Evaluation of contract change proposals for alignment to contract statement of work (SoW) and level of effort assessment.
    • Evaluation of supplier training compliance and periodic role specific curriculum evaluation.
    • Management of annual specialist supplier PO's for approved values, invoice review and approvals with GOA.
    • Delivery of site services. Participate in GEMBAs, evaluate risks, ensure quality, implement services and standards, and contribute to the overall site performance.
    • Management of Fieldglass for specialist scientific service partner resources.
  • Act as primary liaison between R&D technical services and R&D Engineering Services, enabling insight into lab specific priorities and challenges. Partner with service partners on assessing new scope requests/improvements (new TLS support needs for example), including remediation plans from standard gap assessments, audit findings, CAPAs, etc.
  • Drive best practices regarding Quality and Safety in labs, meeting all regulatory and procedural requirements.
  • Act as first line of escalation for operations issues within scientific services, driving issues to resolution or determining need for upward escalation.
  • Liaise with GSK quality and EHS functions to ensure good communication on expectations and ways of working.
  • Deploy compliance processes locally and identify/escalate operational risks to governance teams.
  • Identify and implement improvements, design changes or modifications to support the business in following established change control processes.
  • Manage the technical services activities and verify, through management monitoring, that the site is a safe place to work, compliant with national, local and GSK standards, and "Inspection Ready."
  • Maintain ethics and compliance values even when potential risk exists.


Why you?

Basic Qualifications:

We are looking for professionals with these required skills to achieve our goals:
  • Bachelor's degree in engineering or science related field
  • 5+ years of experience supporting lab operations at a manufacturing or research facility
  • 1+ years of experience leading people or matrix teams


Preferred Qualifications:

If you have the following characteristics, it would be a plus:
  • Displays knowledge of the Research & Development process and understands GxP requirements
  • Ability to establish strong working relationships with key external contract partners, to deliver appropriate site services in agreement with established contracts
  • Acts as a role model for applying standards to ensure compliance
  • Demonstrates familiarity with the use of a computerized maintenance management system for work order planning/scheduling, spare parts/inventory management and asset master data tracking
  • Demonstrates ability to work in a heavily matrixed environment
  • Experience with scientific services and lab operations (gas management, hazardous waste, buffer preparation, HPLC operations, etc.)
  • Excellent oral and communication skills
  • Excellent project management skills


#LI-GSK

#Globalsupplychain

Please visit GSK US Benefits Summary t o learn more about the comprehensive benefits program GSK offers US employees.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves - feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

If you require an accommodation or other assistance to apply for a job at GSK, please contact the GSK Service Centre at US Toll Free) or outside US).

GSK is an Equal Opportunity Employer and, in the US, we adhere to Affirmative Action principles. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

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