Cheese Order Writer
2 months ago
- Provide excellent customer service and address needs of customers in a timely and effective manner.
- Ensure a fresh and appealing display by keeping shelves and displays clean and well stocked by front-facing, checking codes, rotating, and removing out-of-date products.
- Understand why our products are different than conventional stores and explain differences to customers.
- Replenish cheese through proper buying procedures.
- Ensure orders for cheese are timely and accurate to monitor inventory turns.
- Ensure that product mix meets varied customer dietary needs and requests.
- Find placement for all new products belonging to your category or categories.
- Participate in regional and national sales promotions.
- Build displays according to movement, promotions, profitability, value, and Regional guidance.
- Sample department products to customers.
- Oversee customer special order procedure.
- Analyze and control product transfers, waste, and spoilage.
- Support Leadership in conducting inventories.
- Maintain financial profitability by meeting and exceeding margin and sales targets.
- Assist in training and developing Team Members on product knowledge.
- Maintain accurate department signage and pricing.
- Stay informed by reading daily communication log or department updates from Leadership.
- Ensure compliance with all applicable US, UK or Canadian regulatory rules and regulations, Weights and Measures, health and sanitation, and adhere to safe work practices.
- Make sure sweep logs and sanitation logs are completed when applicable.
- Maintain a safe, clean and well-organized working and shopping environment.
- Support global, regional and store programs.
- Answer department telephone calls and pages quickly and with excellent phone etiquette.
- Comprehensive knowledge of cheese and specialty products in cutting, production, and taste
- Familiarity and/or willingness to learn about products, nutritional information, and other areas of study
- Working knowledge and application of all cheese merchandising expectations within the department with a specific focus on attention to detail
- A desire to grow with the specialty team
- Ability to sell proactively
- Ability to perform physical requirements of a position that requires a great deal of lifting, stacking of boxes and repetitive cutting of the cheeses
- Ability to deliver information in a clear and respectable manner to fellow team members, customers, and vendors
- Ability to educate team on product knowledge and convey enthusiasm
- Strong demonstrated organizational and time management skills
- Strong basic math skills
- Knowledge and ability to use computer programs such as Microsoft Word, Excel, Outlook, and ordering systems
- Demonstrates responsibility and accountability in recognizing and accomplishing all tasks where there is a direct job responsibility
- Strong work ethic and integrity
- Passion for natural foods and products
- Use of tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery
- Ability to work a flexible schedule including nights, weekends, and holidays as needed
- Ability to work in a fast-paced environment, with a sense of urgency
- 1+ year buying/merchandising experience
- 1+ year cheese or grocery experience
- Customer Service Focus
At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.
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