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UX Researcher

2 months ago

Oak Brook, Illinois, United States Inspira Financial Full time

Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to integrity. Join us as we strengthen and simplify the health and wealth journey - relentlessly pursuing better outcomes for all. We believe in finding the best talent While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA and WV. Remote status and role locations are subject to change. Relocation is not provided.
Don't meet every single requirement? Here at Inspira Financial, we believe there is no "perfect" candidate and want to encourage applying even if all the requirements listed aren't met. Our goal is to build an authentic workplace by valuing diversity in our candidates. We work to ensure that our team reflects the diversity of the businesses and clients we serve. We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that champions career development, Inspira Financial is the place for you We look forward to receiving your application Check out this Inspira Financial video to learn more about our company
HOW YOU WILL SOAR:
The UX Researcher will be part of an innovative build team designing a state of the art, greenfield SaaS platform for our Health & Wellness customers. This role is responsible for fully understanding the needs of our users and customers through research, interviews, user testing and other means to help the product and development teams build engaging products and services and intuitive user experiences. This involves being able to ask the right questions, listen intently and synthesize findings into a strategy for design. This role is a trusted peer of a team of engineers, product managers, designers, architects and business leaders, with a single focus on developing a solution that delights and delivers value. Individuals that thrive in this role are self-motivated, highly organized, passionate about customer experience, prioritize autonomously, and collaborate in a fast-paced and deadline-driven environment. The UX Researcher will report to the Sr. Director, H&B Strategy.

  • Recruit target audiences and set up interviews
  • Meet with clients and end users to gather information about their requirements and to find out what needs researching, designing, or usability testing
  • Perform competitive and market research to support product strategy and initiatives
  • Generate actionable content, written and graphical, including sketching, prototyping, and user testing before passing the design onto the development team
  • Perform data analysis to help inform product strategy and design
  • Apply qualitative research methods to client projects based on their needs and goals
  • Understand and interpret product requirements, design decisions and elicit feedback across various audiences
  • Execute on strategy for our consumer and institutional products in support of larger organizational goals and objectives.
  • Create clear and concise content while applying UX best practices, brand guidelines and accessibility standards
  • Collaborate with designers, product managers/owners, business analysts, developers, marketing and business stakeholders to create experiences that educate, motivate and empowers users
  • Support our design system by providing UX guidelines for components and patterns as needed
  • Create, review and revise content to support strategic CX initiatives to ensure the best possible customer experience
  • Other duties as assigned

IF YOU HAVE SOME OR ALL OF THE FOLLOWING, APPLY:

  • 2-4 years of experience
  • Bachelor's Degree or Equivalent in Experience designing and executing user research
  • Knowledge of UX design principles
  • Strong understanding of statistics and data
  • Experience with user research tools and software
  • Collaborating with various teams

Inspira Financial provides health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With more than 7 million clients, representing over $62 billion in assets, Inspira works with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners - helping the people they care about plan, save, and invest for a brighter future. Inspira relentlessly pursues better outcomes for all with our automatic rollover services, health savings accounts, emergency savings funds, custody services, and more. Learn more at
We have been recognized for our remarkable growth on lists such as Crain's Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with Built In's 2023 Best Places to Work and Gallagher's 2022 Best-In-Class Employer awards.