Royal Service Agent PBX Communications

4 weeks ago


Austin, Texas, United States FAIRMONT Full time

Job Description

Royal Service Agent

Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.

What is in it for you:

Paid time off
Medical, Dental and Vision Insurance, 401K
Complimentary shift meal
Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies and Educational Assistance for further development
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:
Assist with all external and internal calls either by assisting the caller personally or redirecting calls as needed
Assist and distribute all SMS messages, emails, and voice messages for internal and external guests
Take ownership of guests' requests/concerns and ensure follow up according to the hotel's standards
Take initiative to add personalized experiences to our guests' stay
Proudly promote the hotel facilities, promotions, and special events
Maintain and monitor the "Royal Service" communication tool and other software systems
Be a central line of communication for all of the hotel's emergency procedures

Qualifications:
Qualifications

Your experience and skills include:

Service focused personality is essential; experience is an asset
Prior experience working with Opera or a related system
Fluency in English; additional languages are a plus

Additional Information
Your team and working environment:

A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

**Our commitment to Diversity & Inclusion: **

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo ** #BELIMITLESS**



  • Austin, Texas, United States FAIRMONT Full time

    Job DescriptionRoyal Service AgentYour knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.What is in it for you:Paid time offMedical, Dental...


  • Austin, Texas, United States FAIRMONT Full time

    Job DescriptionRoyal Service AgentYour knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.What is in it for you:Paid time offMedical, Dental...

  • Front Desk Agent

    1 month ago


    Austin, Texas, United States Origin Hotel Austin Full time

    FRONT DESK AGENTJob DescriptionThe Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Front Desk Agent must be accurate with daily accounting procedures. Essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in...

  • Pbx Operator

    1 week ago


    Austin, Texas, United States Thompson and tommie Austin Full time

    _Guest Relations Agent - PBX Operator_The RoleThe HotelsWhen you stay at a Thompson Hotel, you are welcome as a resident. With intuitive service, each guest is provided a tailored experience, enhancing their personal travel journey and bridging connections to the local perspective. Thompson's unique hotels are timeless destinations, creating distinctive...


  • Austin, Texas, United States Highgate Hotels Full time

    Compensation TypeHourlyHighgate HotelsHighgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The...

  • Pbx Operator Prn

    1 week ago


    Austin, Texas, United States St. David's South Austin Medical Center Full time

    Introduction:Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family Jump-start your career as a(an) PBX Operator PRN today with St. David's South Austin Medical Center.Benefits:St. David's South Austin Medical Center, offers a total rewards package that...


  • Austin, Texas, United States TMD Staffing Full time

    Job DescriptionJob DescriptionTMD Staffing is looking to hire Customer Service Agents in North Austin, TexasPAY RATE: $16.00 per hour with incentives/ will consider WFHDispatch/Roadside Specialists perform a critical role in assisting customers who are in need of roadside assistance by contacting and managing service providers in a fast-paced, quickly...

  • Guest Service Agent

    1 week ago


    Austin, Texas, United States Hilton Full time

    Greets guests in the lobby and provides a variety of types of assistance to guests during their stay.What will I be doing?As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.Specifically,...


  • Austin, Texas, United States Remington Full time

    Job DescriptionWhat you will be doingEnsure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.Have complete understanding of Front Office staff's roles and duties and be able to...

  • Front Desk Agent

    4 weeks ago


    Austin, Texas, United States Sage Hospitality Group Full time

    Why us?Sage Hospitality Group is set to hire a Front Desk Agent at Hotel Van Zandt in Austin, TexasLocated in the Rainey Street District, Hotel Van Zandt features 319 guest rooms and more than 25,000 square feet of meeting space. You can enjoy live music at our featured restaurant onsite, Geraldine's, host pool parties, or check out one of the many pop-up...

  • Guest Service Agent

    4 weeks ago


    Austin, Texas, United States Embassy Suites by Hilton Austin Downtown South Congress Full time

    Greets guests in the lobby and provides a variety of types of assistance to guests during their stay.What will I be doing?As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically,...

  • Guest Service Agent

    1 month ago


    Austin, Texas, United States Embassy Suites by Hilton Austin Downtown South Congress Full time

    Greets guests in the lobby and provides a variety of types of assistance to guests during their stay.What will I be doing?As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically,...


  • Austin, Texas, United States Independent Insurance Agents of Texas (IIAT) Full time

    Rowley Insurance is a small, commercial insurance agency located in North Central Austin for over 70 years. The agency is seeking a full-time, long-term insurance agent to work on new commercial insurance policy sales, account management, and policy renewals. This includes but is not limited to taking applications for insurance, quoting new policies,...

  • Real Estate Agent

    1 week ago


    Austin, Texas, United States Redfin Full time

    Join the ranks of Redfin's top-producing real estate agents and get the best of both worlds: highly competitive commissions coupled with customers, benefits and support Maximize your earnings by plugging into the Redfin platform and nation's #1 brokerage site, which gets 52 million monthly visitors and 600 million luxury listing views each year. We offer...


  • Austin, Texas, United States OJO Full time

    OJO is committed to fostering an environment where all employees and candidates can thrive, grow, and lead. We strongly encourage members of marginalized communities, including people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities, to apply with OJO. If you feel like you don't...


  • Austin, Texas, United States OJO Full time

    OJO is committed to fostering an environment where all employees and candidates can thrive, grow, and lead. We strongly encourage members of marginalized communities, including people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities, to apply with OJO. If you feel like you don't...


  • Austin, Texas, United States OJO Full time

    OJO is committed to fostering an environment where all employees and candidates can thrive, grow, and lead. We strongly encourage members of marginalized communities, including people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities, to apply with OJO. If you feel like you don't...


  • Austin, Texas, United States OJO Full time

    OJO is committed to fostering an environment where all employees and candidates can thrive, grow, and lead. We strongly encourage members of marginalized communities, including people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities, to apply with OJO. If you feel like you don't...


  • Austin, Texas, United States Dinjob Full time

    **Why Youll Love This Job** **Front Desk-hotel Experienced Candidates Preferred.** Position available immediately for a Front Desk Agent with exceptional HOTEL guest service skills. The Front Desk Agent will be responsible for ensuring guests have positive experiences, by greeting them warmly, anticipating their needs, answering questions about the area ie:...

  • Ramp Agent

    4 weeks ago


    Austin, Texas, United States Delta Airlines Full time

    Ramp Agent (Customer Service Agent) - AUS United States, Texas, AustinAirport Customer Service26-Mar-2024Ref #: 23739LinkedIn Tag: #LI-LR3How you'll help us Keep Climbing (overview & key responsibilities)Every role plays a crucial part in our mission to ensure cargo is transported on time, every time, safely. As a Ramp Agent, you will make sure our...