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Guest Service Agent
7 days ago
What will I be doing?As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Specifically, you would be responsible for performing the following tasks to the highest standards:Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/herAssist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cardsDemonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiriesUse up-selling techniques to promote hotel services and facilities and to maximize room occupancyRespond to guest inquiries and requests and resolve issues in a timely, friendly and efficient mannerField guest complaints, conduct research and resolve and negotiate solutions for guest satisfactionReceive, input, retrieve and relay messages to guestsWhat are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry.
Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.Specifically, we look for demonstration of these Values:
Hospitality
- We're passionate about delivering exceptional guest experiences.
Integrity
- We do the right thing, all the time.
Leadership
- We're leaders in our industry and in our communities.
Teamwork
- We're team players in everything we do.
Ownership
- We're the owners of our actions and decisions.
Now
- We operate with a sense of urgency and disciplineIn addition, we look for the demonstration of the following key attributes:QualityProductivityDependabilityCustomer FocusAdaptabilityWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full service hotels and resorts to extended stay suites and mid priced hotels.
Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it allJob:Guest Services, Operations, and Front OfficeTitle: Guest Service Agent - On-Call - Embassy Suites AustinLocation: nullRequisition ID: HOT0AMLLEOE/AA/Disabled/Veterans
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Guest Service Agent
3 weeks ago
Austin, Texas, United States Embassy Suites by Hilton Austin Downtown South Congress Full timeGreets guests in the lobby and provides a variety of types of assistance to guests during their stay.What will I be doing?As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically,...
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Guest Service Agent
1 month ago
Austin, Texas, United States Embassy Suites by Hilton Austin Downtown South Congress Full timeGreets guests in the lobby and provides a variety of types of assistance to guests during their stay.What will I be doing?As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically,...
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Guest Services Agent
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Austin, Texas, United States Highgate Hotels Full timeCompensation TypeHourlyHighgate HotelsHighgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The...
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Royal Service Agent PBX Communications
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Austin, Texas, United States FAIRMONT Full timeJob DescriptionRoyal Service AgentYour knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.What is in it for you:Paid time offMedical, Dental...
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Royal Service Agent PBX Communications
3 weeks ago
Austin, Texas, United States FAIRMONT Full timeJob DescriptionRoyal Service AgentYour knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.What is in it for you:Paid time offMedical, Dental...
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Royal Service Agent PBX Communications
4 weeks ago
Austin, Texas, United States FAIRMONT Full timeJob DescriptionRoyal Service AgentYour knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.What is in it for you:Paid time offMedical, Dental...
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Royal Service Agent PBX Communications
3 weeks ago
Austin, Texas, United States FAIRMONT Full timeJob DescriptionRoyal Service AgentYour knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.What is in it for you:Paid time offMedical, Dental...
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Guest Services
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front desk agent
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Front Desk Agent
1 month ago
Austin, Texas, United States Origin Hotel Austin Full timeFRONT DESK AGENTJob DescriptionThe Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Front Desk Agent must be accurate with daily accounting procedures. Essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in...
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Front Desk Agent Job Austin, TX
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Austin, Texas, United States Dinjob Full time**Why Youll Love This Job** **Front Desk-hotel Experienced Candidates Preferred.** Position available immediately for a Front Desk Agent with exceptional HOTEL guest service skills. The Front Desk Agent will be responsible for ensuring guests have positive experiences, by greeting them warmly, anticipating their needs, answering questions about the area ie:...
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Austin, Texas, United States Oak View Group Full timeOverview: Our Guest Services team is essential in creating a safe and memorable experience for all guests at Moody Center Arena. This role requires a positive attitude, as well as a team-driven and proactive mindset. Each member of this team is responsible for providing an exceptional level of service to our guests at all arena events, including UT home...
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Guest Services Host
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Austin, Texas, United States teamworkonline Full timeOverviewOur Guest Services team plays a crucial role in ensuring a secure and unforgettable experience for all visitors at Moody Center Arena. We are looking for individuals with a positive mindset, team spirit, and proactive approach. Each team member is tasked with delivering top-notch service during all arena events, including UT home basketball games,...
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Guest Services Host
1 month ago
Austin, Texas, United States teamworkonline Full timeOverviewOur Guest Services team plays a crucial role in ensuring a secure and unforgettable experience for all visitors at Moody Center Arena. We are looking for individuals with a positive mindset, team spirit, and proactive approach. Each team member is tasked with delivering top-notch service during all arena events, including UT home basketball games,...
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Front Desk Agent
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Austin, Texas, United States free-classifieds-usa Full time****Front Desk Agent - Guest Experience Expert - W Austin **** Price: Check with seller Published date: June 5, :48 Modified date: June 5, 2021 + 200 Lavaca Street Austin, Texas, United States Advertisement **Live Fully at Marriott International #1 Leader in Hospitality** At **Marriott International**, you have the opportunity to grow in your career,...
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Front Desk Agent
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Austin, Texas, United States Hyatt Place Austin Downtown Full timeWhat You'll DoA Front Desk Agent will provide the highest quality of service to the guest, anticipating and exceeding their expectationsCheck the guest in and out efficiently and in a friendly mannerUnderstand and consistently follow all cash handling and accounting procedures including the hotel credit and check cashing proceduresDevelop a thorough...
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Guest Services Assistant
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Austin, Texas, United States Belmont Village Full timeGuest Services Assistant - Urgent Hiring $18.00 per hour, Part-time: Tuesday and Wednesday 2:30pm-10pm A Guest Services Assistant is needed to provide resort-level service to guests, residents, family members, vendors, and service providers at a senior living community in Lakeway, TX. The Assistant will respond promptly to inquiries and notify appropriate...
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Guest Services Host
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Austin, Texas, United States Oak View Group Full timeOak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts...
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Customer Service Agents
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