Lead Host

1 month ago

Portland, Oregon, United States Sage Hospitality Group Full time

Why us?

Urban Farmer is seeking a Lead Host to join our culinary team. Portland's most sophisticated Farmer-to-Table steakhouse, located on the 8 th floor of the Nines Hotel. We take advantage of Oregon's bounty and use locally sourced ingredients and meats to distinguish our food as the best in the city.

As part of the Sage Restaurant Group , we focus on building "independent" restaurants and lounges bordering our hotels in prime locations. We connect with the people that live and work in the communities we serve by providing highly designed, innovative, locally focused food and beverage experiences. Surrounded by farms, forests and the ocean, Portland is one of America's booming food cities with year-round Farmers' Markets and artisans creating and making some of the most delicious goods in America. It's a chefs' playground.

Job Overview

Lead Host maintains an efficient and courteous restaurant operation by greeting arriving customers, seating, establishing rapport and assisting with restaurant service. Receives and accurately processes payment for restaurant charges.

Responsibilities

  • Meets arriving customers as they enter restaurant with cordial greeting and by last name when achievable.
  • Escorts to assigned tables, issues menus and solicits rapport in order to accommodate special needs or requests.
  • Assigns sections and notifies servers of new seats in their section to ensure the customers receive immediate and proper attention.
  • Maintains a highly visible appearance in restaurant during entire shift by remaining at the host station and periodically circulating through the restaurant in order to assist servers, to respond to any customer requests and to assess the efficiency of the operation for management.
  • Elicits feedback from departing customers on products and services in order to improve the operation to increase customer base and maximize revenues. Takes written notes in order to report comments to management.
  • Maintains a clean and attractive restaurant by assisting with vacuuming, sweeping, general cleaning and sidework duties.
  • Checks the proper set-up of tables and seating prior to opening.
  • Immediately reports in writing any maintenance or housekeeping discrepancies to management.
  • Exhibits a professional appearance and maintains a friendly, cheerful and courteous demeanor at all times.
  • Is responsible for the upkeep of all host documents, menus and supplies.
  • Provides a daily log of available menus and notifies management when more are needed.
  • Trains new employees to the department- training materials will be provided by management.
  • Oversees the maintenance and follow up with reservations.
  • Is responsible for personal, and departmental, competency with Open Table software.
  • Directs the successful flow of the restaurant by following provided seating guidelines.
  • Maintains professional composure at all times.
  • Performs other duties as assigned, requested or deemed necessary by management.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

Previous experience of 3 months in a position with cash handling responsibilities and customer service exposure.

Knowledge/Skills

  • Must have high school graduate level mathematical aptitude.
  • Must have general knowledge of basic customer service skills, restaurant operations, and food service principles.
  • Must be fluent in oral and written English.
  • Must have vision ability to read written communiques, computer screens and print-outs, see colors and to survey entire room in dimly lit conditions.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to communicate verbally and in writing, follow written and verbal instruction, and work on more than one task at a time.
  • Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
  • Must be able to handle coins and writing utensils, grasp handles, push buttons and carry dishes.
  • Must have upper body strength to lift and carry trays and bus tubs weighing up to 10lbs.
  • Must be able to stand throughout entire shift and to lift arms above head to retrieve objects from shelves.

Environment

Standing and walking during entire shift, including carrying, lifting and bending. Indoor environment.

Benefits

Urban Farmer is certified Gold for Sustainability at Work. As one of Oregon's Healthiest Employers, Urban Farmer offers perks that are comparable to progressive employers.

  • All associates can enjoy ourcomplimentary cafeteria.
  • 401k matching for all our associates.
  • Hotel discounts
  • Many other perks, benefits & discounts for all our associates

Bold. Bright. Caring. Energetic. Driven. Strategic. Daring. To deliver the type of outstanding experience we aim to provide our guests, we need remarkable individuals who are passionate and committed to making a difference.If this sounds like you, then explore the career positions at Sage Restaurant Group that await you.

ID:

Position Type: Regular Full-Time

Property : The Nines

Outlet: Urban Farmer Portland

Category: Restaurant Operations

Address: 525 SW Morrison St

City: Portland

State: Oregon

EOE Protected Veterans/Disability


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