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Associate, Enrollment

3 months ago

Remote, Oregon, United States Strive Health Full time

What We Strive For

Strive Health is built for purpose — to transform a broken kidney care system. We are fundamentally changing the lives of people with kidney disease through early identification, engagement and comprehensive coordinated care. Strive's model is driven by a high-touch care team that integrates with local providers and spans the entire care journey from chronic kidney disease through end-stage kidney disease, leveraging comparative and predictive data and analytics to identify at-risk patients. Strive Health's interventions significantly reduce the rate of emergent dialysis crash, cut inpatient utilization and significantly improve patient outcomes and experience. Come join our journey as we create THE destination for top talent in the healthcare community and set a new standard for how kidney care should be done.

Why We're Worth the Application

  • We Strive for excellence and Strive has been recognized with six Best Place to Work awards, including Forbes America's Best Startup Employers 2023 and 2022, Built In Colorado's Best Places to Work 2022 and 2024, Comparably's Best Places to Work in Denver 2022 and The Tech Tribune's Best Startups in Denver 2022. Additionally, Strive's CEO, Chris Riopelle, has been recognized as one of Denver Business Journal's Most Admired CEOs.
  • We derive innovation and ideas from through authentic diversity intentionally building a team that represents the populations we serve in partnership with our Employee Resource Groups:
    • Strive Forward - LGBTQ
    • Underrepresented Minorities
    • Women and Allies
    • Parent and Caregivers
  • We care and support our Strivers within and beyond work to feel fully charged and empowered through our generous wellbeing offerings including:
    • Flexible time off
    • Sick time off
    • Companywide wellbeing days
    • Two comprehensive EAPs and a variety of mental health tools
    • Volunteer time off
    • Leave packages including a sabbatical, parental leave and eight weeks paid for living donor
    • Professional development
    • Financial wellness resources
    • Carrot Fertility and Peloton for all Strivers
  • We like to have fun by celebrating our successes as a team through team building, company gatherings, experiential incentives, core value awards, a companywide book club and more.
  • We value tenacity to help us overcome obstacles with grit and determination to deliver compassionate kidney care.

What You'll Do

The Enrollment Associate is responsible for educating patients about their eligible healthcare services and directly scheduling them with our provider team. Depending on the patient's eligibility, this role will also be collecting sensitive patient information to assist our care teams in preparing the right services for the patient.

Building trust-based relationships is at the core of Strive's care model, and that patient experience starts with the Enrollment Associate. By establishing an empathetic connection with our patients, this individual will convincingly present Strive's care model based on patient needs, nimbly address inquiries and objections, and be the patient's support anchor throughout the enrollment process.

This role is a high call volume remote contact center-based position that supports Strive patient growth initiatives through both inbound and outbound calls. Success is dependent upon supporting our patients to schedule appointments with our providers. As a data-driven organization, we will use key performance indicators to help guide and coach this role's performance. This includes daily contacts, first call resolution, average handle time, and quality process adherence within our systems of record. This individual will report to the Lead, Enrollment.

The Day to Day

  • Makes outbound calls to prospective patients to educate them on Strive's holistic care model and directly schedules patients for provider visits.
  • Understands patient requirements, leading with empathy for individual healthcare needs.
  • Asks the right questions to gain trust and a thorough understanding of individual patient needs.
  • Discovers and acts on opportunities to provide the patient value, such as key information about Strive Health programming that can be a direct benefit to the patient.
  • Nimbly addresses inquiries and overcome objections most associated with patients not fully understand the full value of Strive Health services in comparison to services being received.

Minimum Qualifications

  • 2+ years' of combined education, experience, or certification related to patient enrollment.
  • Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency 60 ms.

Preferred Qualifications

  • 2+ years' experience as a high-performing enrollment associate, whether in-person or within a contact center.
  • 2+ years' demonstrated experience in building quality connections with patients, leading with empathy and mindful questions.
  • 2+ years' operating with Customer Relationships Management (CRM) systems to document well written and considerate notes.

About You

  • Comfortable asking health-sensitive questions and selling healthcare services in a warm, empathetic, and caring manner.
  • Growth mindset towards your personal and professional development at Strive and comfortable with and embracing change to continuously improve.
  • Remains positive and keeps forward momentum when faced with challenges, spreading that attitude to others. Driven to meet and exceed goals.
  • Fiercely passionate about serving patients in need of critical healthcare services. Passionate about Strive's mission to help kidney disease patients access better care.
  • The opportunity to make a patient smile or alleviate a small burden gets you out of bed in the morning. You love speaking with, and especially listening to, patients.

Hourly Range: $22.25-$25.00


Strive Health offers competitive compensation and benefits, including Health insurance, Dental insurance, Vision insurance, 401k Retirement Plan with Employer Match, Life and Accidental Death & Dismemberment insurance, Disability insurance, Health Savings Account, Flexible Spending Account, paid company holidays, in addition to Vacation Time Off. An annual performance bonus, determined by company and individual performance, is available for many roles as aligned to Strive Health guidelines.

Strive Health is an equal opportunity employer and drug free workplace. At this time Strive Health is unable to provide work visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please apply even if you feel you do not meet all qualifications. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to