At Your Service Agent

4 weeks ago

Chicago, Illinois, United States W Chicago - City Center Full time
Job Number
Job Category Rooms & Guest Services Operations
Location W Chicago - City Center, 172 West Adams Street, Chicago, Illinois, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Position Summary

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ Begin your purpose, Belong to an amazing global​ team, and Become the best version of you.

Source: Hospitality Online

  • At Your Service Agent

    2 weeks ago

    Chicago, Illinois, United States Marriott Hotels Full time

    Marriott Hotels - 151 West Adams Street [Guest Service / Customer Service] It's time to explore new opportunities - and with more than 6,000 properties globally Marriott has opportunities abound Marriott gets to know thousands of people every day, but they want to know you. They are offering the opportunity to elevate your day-to-day to an adventure, a...

  • Guest Services Representative

    2 weeks ago

    Chicago, Illinois, United States "AT YOUR SERVICE" Inc. Full time

    Guest Services RepresentativePart time / Evening and weekends availability required Starting Pay Rate = $16.55 per hour, with a $0.50 increase after 30 worked events Location: Guaranteed Rate Field United Center General Responsibilities: Provide each guest with a safe, comfortable, and enjoyable environment to view events at the Guaranteed Rate Field...

  • Agent's Assistant

    2 weeks ago

    Chicago, Illinois, United States Jim Tom - State Farm Agent Full time

    Agent Assistant - State Farm Agent Team Member wanted for a State Farm Insurance Agent's office. Insurance experience is preferred and you must possess required Insurance Licenses or able to obtain right away.BENEFITS:Base Comp (doe)Monthly Bonus Incentive Profit Sharing Plan Funded 100% by EmployerPaid time off - PTOHealth prem allowanceProfessional office...

  • Guest Service Agent

    2 weeks ago

    Chicago, Illinois, United States United Service Companies Full time

    General Purpose The Guest Service Agent performs all reception area duties such as greeting guests, answering guest questions, checking guests in and out of guestrooms, answering phones, and booking reservations. The Guest Service Representative also maintains the cleanliness and organization of the reception/office area. Essential Duties and...

  • Guest Service Agent

    4 weeks ago

    Chicago, Illinois, United States Embassy Suites by Hilton Chicago Downtown Magnificent Mile Full time

    The Embassy Suites by Hilton Chicago Downtown Magnificent Mile is searching for a Guest Service Agent to join their front office team If you are someone that has a passion for customer service, take the next step and join our fantastic teamThe ideal candidate must have an outgoing personality, a genuine passion to create memorable experiences for our guests...

  • Guest Service Agent-4

    2 weeks ago

    Chicago, Illinois, United States Sonesta International Hotels Full time

    The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manage Guest Service, Agent, Operations Manager, Service, Guest, Hotel, Retail

  • Guest Service Agent

    4 weeks ago

    Chicago, Illinois, United States Hilton Full time

    The DoubleTree by Hilton Hotel Chicago - Magnificent Mile is looking for a Guest Service Agent to join the teamThis contemporary, vibrant, and newly redesigned hotel is located just a few steps to Michigan Avenue shopping and the sights of Navy Pier.The Guest Service Agent is a full-time position working rotating/flexible shifts, starting at either 7am to...

  • Guest Service Agent

    4 weeks ago

    Chicago, Illinois, United States DoubleTree by Hilton Hotel Chicago - Magnificent Mile Full time

    The DoubleTree by Hilton Hotel Chicago - Magnificent Mile is looking for a Guest Service Agent to join the teamThis contemporary, vibrant, and newly redesigned hotel is located just a few steps to Michigan Avenue shopping and the sights of Navy Pier.The Guest Service Agent is a full-time position working rotating/flexible shifts, starting at either 7am to...

  • Guest Services Agent

    4 weeks ago

    Chicago, Illinois, United States Aloft Chicago Mag Mile Full time

    FULL-TIME GUEST SERVICES AGENT (OVERNIGHT)JOB DESCRIPTIONDEPARTMENT: Guest ServicesREPORTS TO: Front Office ManagerSTATUS: Non-exemptJOB SUMMARYGuest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary...

  • Guest Services Agent

    4 weeks ago

    Chicago, Illinois, United States Aloft Chicago Mag Mile Full time

    FULL-TIME GUEST SERVICES AGENT JOB DESCRIPTIONDEPARTMENT: Front OfficeREPORTS TO: Front Office ManagerSTATUS: Non-exemptJOB SUMMARYGuest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include...

  • Front Desk Agent

    2 weeks ago

    Chicago, Illinois, United States Hotel Zachary at Gallagher Way Full time

    Property Description: Hotel Zachary at Gallagher Way, located in the iconic Wrigleyville neighborhood of Chicago, is seeking passionate and dedicated individuals to join our team. As a luxurious boutique hotel, we offer a unique and immersive experience for both guests and team members. With our prime location steps away from Wrigley Field, home of the...

  • Guest Service Agent

    4 weeks ago

    Chicago, Illinois, United States Hilton Full time

    Join the Palmer House Hilton as a full-time Guest Service Agent and experience the opulence and beauty of Chicago's most iconic hotel.Be a part of 150 years of world-class service and carry it forward into the next century Centrally located in downtown Chicago's loop and accessible to public transportation makes it easy to get to. If you're ready to welcome...

  • Guest Service Agent

    4 weeks ago

    Chicago, Illinois, United States Palmer House a Hilton Hotel Full time

    Join the Palmer House Hilton as a full-time Guest Service Agent and experience the opulence and beauty of Chicago's most iconic hotel.Be a part of 150 years of world-class service and carry it forward into the next century Centrally located in downtown Chicago's loop and accessible to public transportation makes it easy to get to. If you're ready to welcome...

  • Guest Service Agent

    7 days ago

    Chicago, Illinois, United States Palmer House a Hilton Hotel Full time

    Join the Palmer House Hilton as a full-time Guest Service Agent and experience the opulence and beauty of Chicago's most iconic hotel.Be a part of 150 years of world-class service and carry it forward into the next century Centrally located in downtown Chicago's loop and accessible to public transportation makes it easy to get to. If you're ready to welcome...

  • Marketing Service Assistant

    2 weeks ago

    Chicago, Illinois, United States Jim Tom - State Farm Agent Full time

    STATE FARM INSURANCE & FINANCIAL SERVICES AGENCY IS HIRING* You'll provide all customers support services and sales for our insurance customers. Insurance Licenses are required for this position. Current/recent agency preferred.Responsibilities Use an insurance customerfocused, needsbased review process to educate insurance customers about insurance options....

  • Guest Service Agent

    1 week ago

    Chicago, Illinois, United States Hilton Chicago Full time

    The beautiful Hilton Chicago, in the heart of the windy city, is currently hiring a Guest Service Agent to help the team Shift Pattern: Must have open availability for both AM, PM, and MID shifts as wellLocated on South Michigan Avenue and overlooking Grant Park and Lake Michigan, this hotel offers 1,544 guest rooms and suites, 234,000 square feet of...

  • Customer Service Representative

    2 weeks ago

    Chicago, Illinois, United States Nick Kosiek - State Farm Agent Full time

    Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish customer relationships and follow up...

  • Part-Time Guest Service Agent

    4 weeks ago

    Chicago, Illinois, United States Hilton Full time

    The Embassy Suites by Hilton Chicago Downtown Magnificent Mile is searching for a Guest Service Agent to join their front office team If you are someone that has a passion for customer service, take the next step and join our fantastic teamThe ideal candidate must have an outgoing personality, a genuine passion to create memorable experiences for our guests...

  • Guest Services Agent

    2 weeks ago

    Chicago, Illinois, United States Study Hotels Full time

    Job DescriptionJob DescriptionThe Study at University of Chicago is currently seeking a full-time Guest Service Agent to provide genuine hospitality and the highest quality of service to our guests. This position organizes, confirms, processes, and conducts guest check-ins/outs, room reservations, requests, and inquiries. Under the direction of the Guest...

  • Insurance and Financial Services Position

    2 weeks ago

    Chicago, Illinois, United States Jim Tom - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits offered:Base comp and bonus based on performancePaid time off - PTOProfit Sharing PlanHealth prem allowanceM-F 9-5 (no evenings/weekends)Training and professional developmentProfessional office work environmentGrowth potential/opportunities for advancementWe seek candidates with the following qualifications:Positive...