Guest Services Agent

7 days ago

Chicago, Illinois, United States Study Hotels Full time
Job DescriptionJob Description

The Study at University of Chicago is currently seeking a full-time Guest Service Agent to provide genuine hospitality and the highest quality of service to our guests. This position organizes, confirms, processes, and conducts guest check-ins/outs, room reservations, requests, and inquiries. Under the direction of the Guest Service Manager, the Guest Service Agent is responsible for the daily operation of the Front Desk and Living Room.

Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences.

Responsibilities

  • Provide the highest and most efficient level of hospitality and customer service expected by our guests.
  • Complete the guest check-in and check-out processes, which include assigning guests their rooms and facilitating payment.
  • Maintains room inventory of vacancies, reservations, and assignments.
  • Courteously answer inquiries and accept reservations, both in person and by telephone, by accurately communicating hotel rates and information and using suggestive selling techniques to sell room nights, increasing occupancy and revenue.
  • Coordinate with all hotel departments to manage guest requests and answer general guest inquiries about the hotel and the surrounding area.
  • Attends guests' needs and requests, including setting up and scheduling wake-up calls and outgoing taxis, making restaurant recommendations, resolving billing issues and complaints.
  • Regularly calculates and posts charges, receipts, cash payments, and other forms of credit using accurate, proper cash handling methods and established procedures to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
  • Provides assistance to other team members to contribute to the best overall performance of the department and the hotel.
  • Perform according to the company handbook in regard to policies, procedures, and regulations.
  • Ensure total awareness of in-house VIPs.
  • Maintain a safe and clean work environment.
  • Performs other duties as assigned by leadership.

Fundamentals

  • Ability to maintain a friendly, cheerful, and courteous demeanor at all times.
  • Education: High school diploma or general education degree (GED).
  • Experience: 1 year within a customer-facing role.
  • Intermediate computer skills. Working knowledge of Microsoft Outlook, Word and Excel.
  • Flexibility to work any shift, including evenings, weekends, and holidays.
  • Excellent verbal and written interpersonal communication skills.
  • Proficiency in English required. A second language is desirable.
  • Strong organizational skills, including follow-up, time management, and multitasking, and managing multiple priorities in a fast-paced environment.
  • Ability to positively communicate and interact with all hotel departments.
  • Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 50 lbs.
  • Ability to stand for long periods of time in an indoor setting with a thematically climate-controlled workstation.
  • EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation.
  • Study Hotels is a drug free workplace. Pre-employment drug test and background check required.

About Us

The Study at University of Chicago, the third property of the Study Hotels brand, is located on the Midway Plaisance of the University of Chicago in Chicago, Illinois.

The 167-room hotel features areas of discovery and connection for purposeful guest interaction, including custom writing desks complete with postcards to encourage guests to connect with family and friends postage free. Guest rooms and public spaces are designed around a bright, uplifting palette, reflective of contemporary residential living.

Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays.

Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.

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