PC/LAN Analyst

Role: Service Desk Analyst

Location- Atlanta Norcross (Hybrid, 3 days in office / 2 days at home. )

Are you ready to challenge yourself in a new environment and have a real impact?

Do you want a career that impacts millions of people for the good? At Mölnlycke, you'll be helping to equip medical professionals with solutions to improve outcomes for patients. And you'll develop your career in a growing organization with an inspirational culture – where you'll be recognized for the results you've achieved.

If you enjoy stretching yourself in a transformational environment, Mölnlycke could be your next step. Molnlycke is now searching for a Service Desk Analyst

The Service Desk provides support to all levels of employees, empowering productivity and efficiency, resolving incidents, and filling requests for a wide variety of IT services and systems. The position will ensure the timely resolution of tickets and maintain a high level of customer satisfaction.

You'll make significant contributions in the following areas:

• Provide first-level support to clients via phone, email, teams, ServiceNow, and in person. This includes the deployment, repair, configuration, and support of user laptops in the field.
• Configure, and install personal computers, and network hardware and software.
• Collaborate with team members, vendors, and other departments to troubleshoot and resolve complex issues.
• Act as Major Incident Manager to supervise and coordinate response and communication during P1 and P2 incidents.
• Contribute to a continuous improvement culture.
• Maintain a productive, positive, work environment.
• Provides onsite support for US headquarters located in Peachtree Corners, Georgia.
• Coordinate support for US warehouse and factories, Canada HQ, Brazil HQ, and remote users in Latin America.
• Keep abreast of changes in computer technology, software enhancements and development applications.
• Performs other duties as assigned.

What you'll get

• Competitive Salary
• Annual performance related bonus
• Full Benefit Package
• Wellbeing initiative

What you'll need.

• Customer Service: Demonstrated ability to provide excellent customer service and maintain high levels of customer satisfaction.
• ServiceNow and ITIL: Proficient in using ServiceNow for incident and request management.
• Communication: Strong verbal and written communication skills.
• Teamwork: Ability to work in a team environment and collaborate effectively.
• Positive Attitude: Maintain a positive and proactive approach.
• Problem Solving: Ability to quickly identify the problem, the causes, and the best resolution of an issue.
• Attention to Detail: Concise and complete documentation in tickets. Follow all processes and procedures.
• Experience: 3+ years of experience in IT support or service desk roles with an in-depth knowledge of hardware and software support.
• Skills and Knowledge:
• Advanced: troubleshooting and support.
• Intermediate: Windows OS, iOS, iPhones, iPads, laptops, computers, Office 365.
• Basic: ITIL, networking, Intune, Active Directory, and macOS.
• Languages: The ability to speak Portuguese and/or Spanish to support users in South America is preferred, but is not mandatory.

About Mölnlycke

Mölnlycke is a world-leading medical products and solutions company that equips healthcare professionals to achieve the best patient, clinical and economic outcomes.

Our business is organised in the four business areas Wound Care, Operating Room Solutions, Gloves and Antiseptics, where customer centricity, sustainability and digitalisation are at the heart of everything we do.

Mölnlycke employs around 8,400 people. The company headquarters are in Gothenburg, Sweden and we operate in more than 100 countries worldwide. Since 2007, the company has been part of Investor AB, an engaged owner of high-quality, global companies which was founded by the Wallenberg family in 1916. For more information, please visit and