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Director of Outlets
3 months ago
As the Director of Outlets, you will oversee all aspects of our diverse Food & Beverage outlets, including Miller Time Pub & Grill, The Café, Chophouse, Monarch Lounge, Starbucks, and In-Room Dining. Your goal will be to consistently meet or exceed guest expectations and drive high satisfaction ratings. You will manage budgets, improve sales, up-sell services, maintain accurate records, manage inventories, and implement cash handling techniques to minimize losses, reduce costs, and increase profitability.
Connected to the newly expanded Baird Center, the Hilton Milwaukee City Center is Milwaukee's largest hotel. Built in 1927 as the Schroeder Hotel, the Hilton Milwaukee offers 729 well-appointed guest rooms and over 34,000 square feet of meeting and event space. At the Hilton Milwaukee, we pride ourselves on continuous innovation through our approach to world-class service, upscale amenities, and superior style.
What will you be doing?
● Interview, select, train, supervise, counsel, and discipline staff to ensure efficient operation of the outlets.
● Organize and conduct pre-shift and monthly departmental meetings to communicate key information.
● Schedule and direct staff in their work assignments.
● Promote hotel facilities and services, resolving issues to the satisfaction of all parties.
● Move throughout the facility and kitchen areas to monitor food quality and service standards.
● Verify temperatures, appearance, taste of products, and check preparation methods to ensure consistency and quality.
● Maintain profitability by controlling payroll and equipment costs.
● Ensure par stock levels are maintained through accurate inventory calculations, ordering, and supply retrieval.
● Administer sales promotion and employee incentive programs.
● Stay informed about industry trends and competition.
● Maintain an appropriate level of community public affairs involvement.
● Implement and support hotel policies and procedures.
● Perform other duties as assigned.
What do you bring to the role?
● High school diploma required; college degree preferred but equivalent work experience is acceptable.
● Minimum of 2 years of previous Food & Beverage Management experience.
● Strong knowledge of food and beverage operations, preparation techniques, and beverage operations including wines.
● Proficient in mathematical skills for inventory management, revenue tracking, and financial statements.
● Ability to stand and move about the restaurant and kitchen areas for the duration of the shift.
● Effective interpersonal skills to deal with internal and external customers with patience, tact, and diplomacy.
● Additional language skills are a plus.
● Familiarity with Microsoft Word, Excel, PowerPoint, Outlook, and touch screen POS systems.
Benefits:
● Free well balanced meal every shift
● Room discounts at Hilton properties and Marcus Hotels & Resorts properties
● Discounts at Marcus Hotels & Resorts cafes, bars, restaurants and lounges - not to mention, great deals on golfing, skiing and spa
● Free parking
● “Two for one" movie theater coupons at Marcus Theatres
● Ability to grow your career, and transfer from one property to another while maintaining your service with the company
● Paid time off.
● Annual wage increases
● Holiday, jury duty and bereavement pay
● Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
Who we are:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60 year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Hilton Milwaukee City Center is an equal opportunity employer.
DisclaimerThis job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel's employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.
