Systems Administrator

4 weeks ago

Remote, Oregon, United States Zing Credit Union Full time

System AdministratorPOSITION PURPOSEManage, maintain, and optimize the credit unions information technology infrastructureincluding server, networks, and software systems to ensure efficient operation and security.

This involves tasks such as installing and configuring hardware and software, monitoring system performance troubleshooting issues, implementing security measures, and providing technical support to end users.

Hourly $25.80-$31.

25ESSENTIAL DUTIES/ RESPONSIBILITESIncludes the following:
Other duties may be assigned and may include special projects.

  • Installing, configuring, and maintaining servers, operating systems, and software applications to include the Office 365 suite.
  • Monitor system performance, identifying issues, and troubleshooting problems to ensure uptime and reliability.
  • Implement and manage security measures, such as firewalls, antivirus software, and access controls, to protect against cyber threats.
  • Monitor and configure regular backups and assist with disaster recovery procedures and processes to safeguard credit union data integrity.
  • Managing user accounts, permissions, and access levels to ensure security and compliance with organizational policies and procedures.
  • Automate routine tasks and processes to improve efficiency and productivity.
  • Providing technical support and assistance to end-users, including resolving hardware and software issues and training on system usage.
  • Document system configurations, procedures, and troubleshooting steps to maintain comprehensive records and facilitate knowledge sharing.
  • Staying informed about new technologies, trends, and best practices in system administration to continuously improve the information technology infrastructure and services

Required Skills/Abilities:

  • Strong Knowledge and experience with operating systems (such as Windows server, Linux/Unix), networking protocols hardware components and software applications (O365) relevant to system administration.
  • Ability to diagnose and resolve technical issues efficiently, using systematic problem- solving techniques and diagnostic tools.
  • Understand cybersecurity principles and best practices, including implementing security measures, managing access controls, and addressing/patching vulnerabilities.
  • Proficient in scripting languages (e.g., PowerShell, Bash) to automate routine tasks and streamline system management processes.
  • Familiarity with network protocols, routing, switching, and VPN technologies, as well as experience configuring and troubleshooting network infrastructure.
  • Experience implementing backup strategies, disaster recovery plans, and data protection measures to ensure business continuity and data integrity.
  • Ability to create comprehensive documentation, including system configurations, procedures, troubleshooting guides, and user manuals.
  • Effective verbal and written communication skills to interact with colleagues, end- users, and vendors, as well as the ability to convey technical information in a clear and understandable manner.
  • Strong organizational skills to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast -paced environment.
  • Willingness to learn new technologies, adapt to changing requirements, and stay updated on industry trends and advancements in system administration.
Duties and TasksDuties and tasks are varied and often not standardized.

Works on assignments that are not routine in nature where the ability to recognize deviation from accepted practice is required.

Supervision Given and ReceivedThis role has no supervisory/managerial responsibilities.
QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed within are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Skills/ Knowledge:
In addition to requirements and competencies already listed.

  • Professional writing and verbal communication skills
  • Self-motivation
  • Collaborative teamwork mindset and comfortable working independently
  • User support skills
  • Proficiency in Microsoft O365 and Microsoft Entra.
  • Excellent diagnostic and critical thinking skills

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, complex data, interpret complex research material, and proceduremanuals.

Ability to author routine reports and correspondence. Ability to speak effectively before external auditors, members, and employees of the organization.

Math Ability:
Ability to work with mathematical concepts as applicable to the position. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Organizational Restraint/ Organizational AuthorityHas minimal authority to make decisions that could impact overall organizational goals and/or objectives. Decisions have a small impact on current results or impact a small number of members or employees. This includes non-management positions that generate revenue, manage large projects, or have authority to prevent a significant loss. Does not have budgetary responsibilities and is not authorized to make decisions that would commit or jeopardize company assets. Moderate supervision and inspection of work. Errors require minimal research to detect and resolve. Policies and procedures limit the potential for a mistake. Loss of time is the greatest concern with minimalfinancial losses.

Independent JudgmentResponsibilities can be somewhat complex, requiring a significant degree of creativity and the ability to analyze data, weighing the possible outcomes in relationship to each other.

Has the ability to work through complex problems by referencing previous precedent. The role has complexity which requires advanced or specialty training and/or experience. Procedures, job standards, and specific policies guide decisions and actions. A moderate amount of discretion is available in the role, often with multiple courses of action. Decision-making occurs within pre-defined parameters and may be reviewed by a supervisor prior to action. Decisions outside of role parameters take the form of recommendations.

InterpersonalWork involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and solicitingcooperation.

Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Certificates and Licenses

  • Microsoft 365 certified (Required)
  • CompTIA A+ Network+, Security+ (1 Required)
  • Microsoft Certified System Administrator (MCSA). (Preferred)EducationBachelor's degree in computer science, Information Systems, Information Technology, Business, Accounting, Finance, Mathematics, or a related field (preferred but not required)Experience3-5 years of experience in providing IT (Information Technology) support and/or business and technical analysis functions is highly preferred.
Experience working in the banking/credit union industry is preferred.

Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The IT team works under a telecommute/remote work structure and is required to meet all provisions of the Remote Work Agreement.

Every employee must be prepared to report to the credit union to meet the needs of the position and the credit union.

Physical/EnvironmentalEssential duties are performed in a general office work environment and prolonged periods sitting at a desk and working on a computer, calculators, copiers, and other business office machines and equipment.

Essential duties may also involve occasional kneeling, squatting, bending, walking, crouching, stooping, and lifting to thirty pounds to move credit union equipment or stack credit union files and records.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note:

Remote work staff must have available a home workspace that meets the confidential, physical, environmental, safety, and security requirements of the role.

Refer to the Remote Work Agreement regarding the requirements of the remote workspace.

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