See more Collapse

account support representative

4 weeks ago

Martinsville, Virginia, United States SPARC GROUP LLC Full time
Overview

The Account Support Representative assures high quality customer service by resolving product/service problems, providing product information and processing product orders for wholesale accounts.

This includes assisting wholesale accounts (i.e Macy's, Costco, Belk), sales reps and management with inquiries and maintaining effective communication to provide on-going support to internal and external customers.

This position provides account support and requires analytical skills, attention to detail and the ability to follow up.
Responsibilities
Process product orders and provide prompt and efficient response and resolution to all customers' requests.
Assist customers, sales reps and management with inquiries or issues concerning orders.
Analyze, review and process customer's request for return authorization and credits.

Maintain effective communication with customers to provide on-going information flow as it relates to sales, promotions and problems to ensure accurate billings and shipments.

Provide technical and/or product information as required to respond to customer inquiries.
Create spreadsheet reports from data base queries to analyze seasonal or time based sales and order information.
Develop and maintain professional relationships with the buying staff and sales team to maximize service levels to customers. Monitor and communicate needs for final order confirmations.
Collaborate with the vendor compliance team on new account requirements, vendor requirement changes and other brand initiatives.
Provide documents and change process recommendations as needed to resolve and prevent chargebacks.
Perform other duties as directed by the supervisor
Must be flexible and willing to accept change
Ability to handle difficult situations
Qualifications
High School diploma or its equivalent; Associate's degree in related field preferred
3+ years of related professional experience
Customer Service Certification preferred
Must display a mastery of intermediate Customer Service skills
SAP and EDI experience required
MicroStrategy experience preferred
Excellent telephone communication skills
Excellent listening skills
Strong written and verbal communication skills
Strong computer skills (internet, mainframe, Excel & Word)
Strong organizational skills with the ability to multitask
Ability to work in a fast paced environment
Able to use Excel pivot tables
Adhere to regular in-office presence, including to engage in in-person team interaction, meetings and collaboration. Job duties may be performed effectively using the hybrid work program designated by the company.
Perform other duties as assigned by supervisor as the company retains the right to change duties to this position.
Must have authorization to work in the United States.

Physical Requirements:


Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards.

Ability to maintain regular and timely attendance consistent with the ADA, FMLA, and other federal, state and local standards and Company's policy.

Ability to remain in a stationary position for up to 8 hours per day
Ability to constantly operate a computer, other office equipment and look at a monitor for up to 8 hours per day
Ability to clearly and accurately communicate and exchange information verbally, in writing, or through other means in person, telephonically, or through virtual communication methods
Ability to position self to reach at or below shoulder level
Must meet departmental attendance and punctuality requirements
Requirements & EEO Statement SPARC Group LLC is an equal opportunity employer.

We value a culture of inclusion and diversity within our workforce, and are committed to maintaining a workplace free from prohibited employment conduct, including discrimination or harassment on the basis of race, color, national origin, sex, age, religion, disability, genetic information, sexual orientation, gender identity or expression, marital status, domestic partner status, civil partnership, statusas a covered veteran, status in the Uniformed Services of the United States, citizenship and any other characteristic protected by law.

We are also committed to the full inclusion of qualified individuals in the job application and interview process.
Employees are expected to perform the essential functions of the position satisfactorily.

In accordance with the Americans with Disabilities Act (ADA), the Americans with Disabilities Act Amendments Act (ADAAA), and applicable state disability laws, it is the policy of SPARC to provide a reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause an undue hardship.

If a reasonable accommodation is required to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources department.

We have other current jobs related to this field that you can find below

  • Senior Staff Accountant

    2 weeks ago

    Martinsville, Virginia, United States The Lester Group Full time

    SummaryApplies principles of accounting to analyze financial information and prepare financial reports by performing the following duties.Essential Duties and Responsibilities include the following. Other duties may be assigned.Compiles and analyzes financial information to prepare entries to accounts, such as general ledger accounts, documenting business...

  • Hospice Account Executive

    2 weeks ago

    Martinsville, Virginia, United States HOSPICE of SURRY COUNTY Full time

    Hospice Account ExecutiveEvery Patient. Every Family. Every Time.At Mountain Valley, what we do is personal. Personal for those we serve and personal for us. Every day we stand shoulder to shoulder with individuals facing the most daunting challenge they will ever face - a serious, or even a terminal, illness. We help those with advanced illness cope with...

  • Highway Maintenance Worker

    2 weeks ago

    Martinsville, Virginia, United States State of Indiana Full time

    Work for IndianaGrow your career with the State of Indiana With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana's communities every day. At the State of...

  • Certified Nursing Assistant

    4 weeks ago

    Martinsville, Virginia, United States IntelyCare Full time

    Earn an hourly wage of up to $34 as a Certified Nursing Assistant (CNA) in Martinsville, Virginia, and throughout the area, and take advantage of our completely flexible schedules. At IntelyCare, we understand the pressures nursing professionals are under, which is why our IntelyPros not only get the stability of W2 employment (with benefits), but also the...

  • RN Complex Case Manager

    2 weeks ago

    New Martinsville, West Virginia, United States Acentra Health Full time $71,000 - $73,000

    CNSI and Kepro are now Acentra Health Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. Lead the Way is our rallying cry at Acentra Health. Acentra Health offers unparalleled opportunities. In fact, you have all you...

  • Account Support Representative

    2 weeks ago

    Martinsville, United States SPARC Group LLC Full time

    The Account Support Representative assures high quality customer service by resolving product/service problems, providing product information and processing product orders for wholesale accounts. This includes assisting wholesale accounts (i.e Macy’s, Costco, Belk), sales reps and management with inquiries and maintaining effective communication to provide...

  • Account Support Representative

    3 weeks ago

    Martinsville, United States SPARC Group, LLC Full time

    Overview: The Account Support Representative assures high quality customer service by resolving product/service problems, providing product information and processing product orders for wholesale accounts. This includes assisting wholesale accounts (i.e Macys, Costco, Belk), sales reps and management with inquiries and maintaining effective communication to...

  • Account Support Representative

    3 weeks ago

    Martinsville, United States SPARC Group LLC Full time

    The Account Support Representative assures high quality customer service by resolving product/service problems, providing product information and processing product orders for wholesale accounts. This includes assisting wholesale accounts (i.e Macy’s, Costco, Belk), sales reps and management with inquiries and maintaining effective communication to provide...

  • Account Support Representative

    2 weeks ago

    Martinsville, United States SPARC Group LLC Full time

    The Account Support Representative assures high quality customer service by resolving product/service problems, providing product information and processing product orders for wholesale accounts. This includes assisting wholesale accounts (i.e Macy's, Costco, Belk), sales reps and management with inquiries and maintaining effective communication to provide...

  • Account Representative

    4 weeks ago

    Martinsville, United States Superior Auto Inc Full time

    We’re Here to Stay!Are you tired of your old job? Leave it in the rear-view mirror and drive your way to a new career with Superior Auto! Founded in 1975, Superior Auto Inc. is one of the nation’s largest, privately-held buy here, pay here automotive retailers with 70 locations. We are seeking an account representative who is an expert in providing...

  • Customer Support Representative

    3 days ago

    Martinsville, United States Helpware Full time

    Customer Service Representative ( Voice and Non-Voice) About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding...

  • Senior Staff Accountant

    4 weeks ago

    Martinsville, United States The Lester Group Full time

    Summary Applies principles of accounting to analyze financial information and prepare financial reports by performing the following duties. Essential Duties and Responsibilities include the following. Other duties may be assigned. Compiles and analyzes financial information to prepare entries to accounts, such as general ledger accounts, documenting...

  • Account Representative

    4 weeks ago

    Martinsville, IN, United States Superior Auto Inc Full time

    We’re Here to Stay!Are you tired of your old job? Leave it in the rear-view mirror and drive your way to a new career with Superior Auto! Founded in 1975, Superior Auto Inc. is one of the nation’s largest, privately-held buy here, pay here automotive retailers with 70 locations. We are seeking an account representative who is an expert in providing...

  • Staff Accountant

    4 weeks ago

    Martinsville, United States Carter Bank Full time

    POSITION TITLE: Staff Accountant FLSA STATUS: Non-Exempt SUMMARY: The Staff Accountant position supports the accounting department with day to day accounting activities along with creating accurate and timely financial records and reports for the Company. ESSENTIAL JOB FUNCTIONS: * Prepare accounting records, including financial statements and other...

  • Lead Outside Sales Representative

    2 weeks ago

    Martinsville, United States Summit Business Group Full time

    Job DescriptionJob DescriptionPosition: Trainer - Sales and Leadership RepresentativeAbout Us:Welcome to Summit Insurance, where we elevate not just your career, but your life! We're a vibrant and forward-thinking insurance company with a mission to protect families and businesses through exceptional supplemental insurance products. At Summit, we believe...

  • Staff Accountant

    4 weeks ago

    Martinsville, United States Carter Bank & Trust Full time

    POSITION TITLE: Staff Accountant FLSA STATUS: Non-Exempt SUMMARY: The Staff Accountant position supports the accounting department with day to day accounting activities along with creating accurate and timely financial records and reports for the Company. ESSENTIAL JOB FUNCTIONS: •Prepare accounting records, including financial statements and other...

  • Peer Support Specialist

    2 weeks ago

    Martinsville, United States Pinnacle Treatment Centers IN - I LLC Full time

    Job DescriptionJob DescriptionPeer Support SpecialistWe offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.*Located at Recovery Works - Martinsville, in Martinsville, IN*As a Peer Support Specialist, you are responsible for supporting others in recovery from substance use disorder. You will serve as a...

  • Peer Support Specialist

    4 weeks ago

    Martinsville, United States Pinnacle Treatment Centers IN - I LLC Full time

    Job DescriptionJob DescriptionPeer Support SpecialistWe offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.*Located at Recovery Works - Martinsville, in Martinsville, IN*As a Peer Support Specialist, you are responsible for supporting others in recovery from substance use disorder. You will serve as a...

  • Contact Center Representative

    1 week ago

    Martinsville, United States SCI REMC Full time

    Job DescriptionJob DescriptionSalary: 25.90South Central Indiana REMC (SCI REMC) is a not-for-profit electric and fiber distribution, member-owned cooperative.  The cooperative is a leader in distribution technology and is headquartered in a new and progressive facility in Martinsville, Indiana.  SCI REMC serves seven counties including Morgan, Monroe,...

  • Customer Assistance Specialist

    4 weeks ago

    Martinsville, United States YoungWilliams Child Support Services Full time

    ***Earn up to $16 per hour – Bonus Opportunities paid Biweekly******Paid Holidays – Paid Time Off - Paid Training - Benefits Package available******Full time, Monday – Friday, Day shift**Summary of Position The Customer Assistance Specialist represents the ECSC and provides outstanding customer service to both internal and external customers by...

  • Accounting / Family Office Services

    4 weeks ago

    Martinsville, United States Condor Capital Management Full time

    **Accounting/Family Office Associate** **Responsibilities**: - Maintain internal financials for a few entities that share some common ownership. - Maintain family office client financials and issue reports. - Process bills for the company and clients in bill pay software - Reconcile bank accounts and accounts payable and receivables. - Complete tasks and...

  • Home Health Sales Account Executives

    1 week ago

    Martinsville, United States Jobs for Humanity Full time

    Company Description Jobs for Humanity is collaborating with upwardlyglobal to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: upwardlyglobal Job Description Account Executive - Home Health 3.4 out of 5 Martinsville, VA 24112 Commonwealth Healthcare at Home 4,050 reviews Job Company...

  • Account Executive

    1 month ago

    Martinsville, United States LHC New Full time

    Summary We are hiring for a Home Health Account Executive. At Commonwealth Healthcare at Home, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve-it truly is all about helping people. You can find a...

  • Insurance Customer Service Representative

    4 weeks ago

    Martinsville, United States Terry Gross-Farmers Insurance Agency Full time

    Job DescriptionJob DescriptionJoin Terry Gross-Farmers Insurance Agency, a renowned insurance agency that has been providing exceptional service to its customers for over 27 years. Located in MARTINSVILLE, Virginia, our agency is deeply rooted in the community and committed to making a positive impact in the lives of our clients.As an Insurance Customer...

  • Insurance Customer Service Representative

    3 weeks ago

    Martinsville, United States Terry Gross-Farmers Insurance Agency Full time

    Job DescriptionJob DescriptionJoin Terry Gross-Farmers Insurance Agency, a renowned insurance agency that has been providing exceptional service to its customers for over 27 years. Located in MARTINSVILLE, Virginia, our agency is deeply rooted in the community and committed to making a positive impact in the lives of our clients.As an Insurance Customer...