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Account Management

3 months ago

Other US Location Fiserv Full time

Calling all innovators – find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Account Management

What does a great Account Manager do at Fiserv?

As an Account Manager at Fiserv, you will have enterprise-wide responsibility for ensuring the quality delivery and maintenance support of all products and services to assigned clients. You will manage and develop operational relationships, driving client satisfaction with service delivery. Your role as the primary contact for client operational issues will impact client satisfaction, revenue growth, and new client potential based on positive references.

​What you will do:

  • Ensure timely and accurate implementation of client projects.
  • Enhance client relationships and retention.
  • Meet or exceed targeted goals of client satisfaction.
  • Proactively prevent and resolve enterprise problems.
  • Collaborate with the Relationship Manager in Account Planning
  • Develop and manage operational and technical relationships with clients.
  • Function as the primary point of contact for issue resolution and escalation.
  • Drive client satisfaction through feedback and performance improvements.

What you will need to have:

  • Five or more years of experience in banking/financial technology
  • Five or more years of experience in the banking industry
  • Three or more years of customer service experience
  • Strong PC skills, especially with MS Office applications
  • Excellent written and verbal communication skills

What would be great to have:

  • Project Management experience
  • Knowledge of Fiserv systems
  • Bachelor's degree

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune magazine's "World's Most Admired CompaniesTM" 9 of the last 10 years, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won't ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won't send you a check to cash on Fiserv's behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI's Internet Crime Complaint Center.