Regional Manager

1 month ago

Houston, Texas, United States United Airlines Full time

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we're growing – in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Key Responsibilities:

Inflight Services Training provides the following types of training to flight attendants: Continuing Qualification, Aircraft Transition, Requalification, Customer Service and other types of training as needed. The Regional Manager position will be responsible for planning and leading the training center's annual operating budget, monthly training liability, performance and utilization of Instructor Evaluator Specialists and company business flight attendant instructors, calibration and quality control/audit of instructor evaluators. Local liaison for FAA audits/no-notice inspections. The position will ensure the successful delivery of flight attendant training to meet United operational needs while ensuring compliance with federal regulations and company policies and standards.

  • Plan and lead operating budget
  • Plan and handle monthly training liability
  • Complete Quality Assurance/Audits
  • Plan and run utilization of company business flight attendant instructors
  • Liaison with FAA and corporate safety auditors

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table

QualificationsMinimum Qualifications:
  • High school diploma
  • 2+ years of management experience
  • Strong working knowledge of LINK—eFAOM, Inflight Policies and Procedures Manual (IPPM), Content Locker, etc.
  • Excellent Crew Resource Management (CRM) and Emotional Intelligence (EI) skills
  • Excellent verbal and written communication skills
  • Reliable, punctual attendance is a crucial function of the position
  • Able to work both independently and in a team environment
  • Dedication to Working Together Guidelines and treating each other with dignity and respect
  • Ability to complete instructor qualification training and ongoing qualification maintenance requirements
  • Knowledge of Microsoft Office applications (Word, Excel, Outlook, Power Point, Teams, etc.)
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is a crucial function of the position
Preferred Qualifications:
  • Bachelor's degree or equivalent experience
  • United Airlines flight attendant qualification (minimum 3 years active service and in good standing)
  • Working knowledge of CFR Part 121 regulations, Advanced Qualification Programs, the Aircraft Operators Standard Security Program and United flight attendant responsibilities and procedures
  • Working knowledge of the FA Contract
  • Experience with public speaking to small and large groups; Mentor, counseling and mediation skills

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact to request accommodation.

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT

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