Front Desk Supervisor

Found in: beBee jobs US - 1 week ago


North Rim, United States Aramark - Grand Canyon North Rim Full time


The Front Desk Supervisor is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues.

May also be responsible for oversight or delegation of responsibilities within the guest services operation including luggage transport.

Job Responsibilities

  • Schedules and assigns daily work assignments of the guest services team and oversees completion of tasks
  • Trains and guides guest service staff on job duties, customer service, systems, and procedures
  • Greet and provide customer service to guests while anticipating their needs
  • Responsible for performing service recovery to patients/customers who have received unsatisfactory service.
  • Book reservations and coordinate registration
  • Operate a register and/or software system to complete cash and credit card transactions
  • Answers phone calls and emails and deliver messages as needed.
  • Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
  • Reconciles disputed guest charges.
  • Participates in Quality Assurance Programs and reviews to address areas in need of improvement.

When it comes to experiencing nature on its grandest scale, look no further than Grand Canyon Lodge located in Grand Canyon National Park, Arizona.

Here, at the North Rim of the canyon, you can experience what few get to enjoy, with incomparable formations and scenic views of this 7th wonder of the world.


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