Visual Merchandise Associate

Every great story has a new beginning, and yours starts here.

Welcome to Warner Bros. Discovery... the stuff dreams are made of.

Who We Are...

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Who We Are...

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it's hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide.

Your New Role...

Our inaugural Harry Potter Flagship Store is looking for Visual Merchandise Associates.

Warner Bros. is continuing to expand and evolve the Wizarding World of Harry Potter and Fantastic Beasts with the opening of a Flagship Wizarding World store in New York. This store will bring to life the magic of Harry Potter and Fantastic Beasts for all Fans and Super Fans of the franchise. Flagship Retail will deliver incredible product, service and environments in spaces that truly celebrate the Wizarding World.

This position will support the Manager, Visual Merchandise and Lead Visual Merchandise associate in presentation of the New York Flagship Wizarding World store by maximizing customer and fan engagement in an awe inspiring, best in class retail environment. One of the main responsibilities for this role is to support the Manager, Visual Merchandise on managing the 365 visual and marketing calendar of event, in conjunction and collaboration with all flagship leadership hierarchy and flagship teams- inclusive of design assisting, producing and installing and monitoring all store POS, merchandising, and window campaigns.

This position will also support the leadership hierarchy of the New York Flagship Wizarding World store by maximizing customer and fan engagement in an awe inspiring, best in class retail environment. One of the main responsibilities for this role will be to actively engage customers through an immense experiential environment while maintaining our brand standards.

Your Role Accountabilities...

Customer Service:

• Serve as lead point of contact in absence of Manager, Visual Merchandising and Lead Visual Merchandising lead.
• Ensure the maintenance of the stores visual merchandising is kept to the highest standards.
• Trains and coaches store team on merchandise presentation and standards.
• Consistently demonstrates a positive and seamless guest experience.
• Assist customers with merchandise purchases by locating items customers may wish to purchase, suggesting items of interest, and retrieving merchandise from inventory when needed.
• Responsible for cascading customer feedback to correct channels of communication.

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Store Operations:

• Ensures departmental area of responsibility upholds to all visual and brand standards.
• Supports the visual and store management/team on daily visual merchandise presentation standards.
• Maintain a safe and clean work environment through coaching and education to ensure safety guidelines are adhered to.
• Executes strategy plans on shrink reduction policies
• Register and cash handling duties include ensuring that all transactions are complete and accurate.
• Follows, teaches, and exhibits all safety and compliance protocols
• Performs all other duties as instructed

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Financial Analytics:

• Ensures all company assets are maintained in optimal condition.
• Provides hands on assistance to supporting sales.
• Focuses on UPT and APT through in the moment coaching and assistance
• Follows the steps of sales in each customer engagement
• Responsible in attaining delegated daily, monthly, or quarterly sales goals.

Brand Representation:

• Constantly maintains store appearance to ensure that it is neat, orderly, and well stocked to meet the Company's visual merchandising standards.
• Teaches and lives stores culture with each associate
• Collaborates with the team to follow company values
• Follows and impacts store set priorities and brand standards

Qualifications & Experience...

• Minimum 1 year experience working at a retail store in Visual Merchandising.
• Creative ideation, Visual merchandising, window installation.
• Good understanding of business and financial concepts and demonstrated ability to lead the team to drive results
• Established time management, prioritization, and organizational skills
• Knowledge of Harry Potter series and background
• Demonstrated customer service skills
• Excellent communication skills (i.e. verbal, non-verbal, visual) with the ability to communicate effectively in public to both small and large groups.
• Ability to work effectively in a team environment
• Ability to communicate clearly and effectively with a positive attitude Highly motivated self-starter with good initiative
• Proficiency with Word, Excel, PowerPoint, Adobe Creative Suite
• Must have open availability for a flexible work schedule that meets the operating needs of the business, including overnights, evenings, holidays, and weekend shifts

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles that will be performed in New York City. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Warner Bros. Discovery's total compensation package for employees. Pay Rate: $19 per hour. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO).

How We Get Things Done...

This last bit is probably the most important Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

The Legal Bits...

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at

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