Service Team Leader

2 weeks ago

Wilmington, Delaware, United States CSC Corptax Full time

Job Description
Service Team Leader
Wilmington, DE
Monday-Friday, 9am-6pm
CSC's Corporate Legal Solutions business unit is seeking a Team Leader to lead a team of Customer Service Representatives who are responsible for providing great customer service, while ensuring quality, efficiency, and timeliness of annual compliance filings. The Team Leader will be responsible for supervising, managing, motivating, and guiding team members on a daily basis. As a Team Leader, you will be the primary contact person for all team members, so communication skills must be excellent. A successful candidate in this position will be comfortable getting into the details of the day-today work of the team. Ultimately, the Team Leader will lead by setting a good example and engaging the team to achieve goals.
Some of the things you'll be doing:

• Create an inspiring team environment with an open communication culture

• Develop key performance indicators and set clear team goals

• Delegate tasks effectively and set deadlines

• Oversee day-to-day operations

• Monitor team performance and conduct performance reviews

• Handle customer complaints and address escalations with customers

• Design and implement process and operational policies

• Full spectrum of employee management, development, and training

• Motivate team members to achieve objectives

• Discover training needs and providing coaching

• Listen to team members' feedback and resolve any issues or conflicts

• Recognize high performance and rewarding accomplishments

• Ensure the highest levels of productivity, service, and client satisfaction levels

• Organize team-building activities
These are the technical skills, experience, and qualifications that would make someone successful:

• 5 years of leadership experience, preferably in a customer service and compliance industry

• A proven history of successfully mentoring and developing employees

• In-depth knowledge of developing and utilizing performance metrics

• Proficiency with MS Office, especially Excel

• Tremendous written and verbal communication skills

• Organizational and time management skills

• Decision-making skills

• Excellent change management skills

• Strong analytical and problem-solving skills

• Attention to detail
Candidates for this position must be eligible to work without sponsorship. Time on-site or time zone may be necessary based on business need.
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.
CSC is committed to creating a diverse and growth-oriented environment where everyone is valued and respected. CSC offers challenging career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.

  • CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006 and are a 2022 National Top Workplace.
  • We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
  • Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.
  • CSC offers excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts. We also offer you a 401(k) with employer match and profit-sharing, paid time off, tuition reimbursement, and more.
  • Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus. It's an exciting time for us in terms of growth and expansion.

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