IT Support Specialist

Found in: beBee jobs US - 2 weeks ago


New York, New York, United States Stephen Gaynor School Full time

Job Overview:

Assist the Director of Technology & Operations in maintaining the school's hardware, software and applications.

Essential Functions:

  • Apple hardware and software
  • Level 1 assistance of Google Work Space, Chrome applications and Chromebooks
  • Level 1 assistance with our school information system-Veracross
  • Smart technologies (smart boards and smart software)
  • Monitoring our ticketing system (Zen Desk), ensuring that tickets are addressed and resolved
  • Copy machine/printer troubleshooting, including copy management application Paper Cut
  • Telephone system support
  • Assume responsibility for printer server and software related to printer management
  • Audiovisual setups for events
  • Escalate complicated issues (level 3+) and work with the Director of Technology & Operations and Technology Manager to resolve them
  • Educate users in the use of technology by guiding them and empowering them to solve problems independently
  • Effectively document resolutions to build a knowledge base
  • General Troubleshooting
  • Willing to display a commitment to anti-bias and anti-racism work and to promoting inclusion, belonging and equity through their work in the classroom and school community

    THE GAYNOR DIFFERENCE: UNLOCKING EACH STUDENT'S POTENTIAL

    A pioneer in special education, Stephen Gaynor School is an independent, nonprofit Pre-K, Lower, and Middle School for bright students with learning differences. Founded in 1962, Stephen Gaynor School provides a highly individualized educational program in a rich, rigorous, and nurturing environment in which students gain the skills and confidence necessary to learn, grow, and reach their full potential.

    Nearly 400 students ages three to 14 attend our school with a range of learning differences, from Attention Hyperactivity Disorder (ADHD) to speech, language, and reading delays such as dyslexia. With more than 50 years of experience in special education and a dedication to continuous improvement, Gaynor has the expertise to help children break down barriers to learning, build self-esteem, and realize academic success.

    Our expert staff provides an unparalleled level of personal attention in a nurturing environment allowing students to be academically challenged, yet supported every step of the way.

    Children leave Stephen Gaynor School full of smiles and self-confidence, well-prepared for the next step on their educational journey.

    Our Diversity Mission: Stephen Gaynor School recognizes our responsibility to create a diverse and inclusive environment that supports and celebrates each individual in our school community.

    Respect. Honesty. Courage. These three distinct words have significant meaning at Stephen Gaynor School. Celebrating diversity in learning styles has been a core value at Gaynor for more than 50 years.

    Equal Employment Opportunity Statement: Stephen Gaynor School is dedicated to promoting and advocating for diversity and inclusion within our school community. We celebrate many types of diversity including neurodiversity, ethnicity, race, socioeconomic status, ability, religion, sexual orientation, family composition, language, and gender identity/expression.

    Qualifications & Skills:

    • Bachelor's Degree
    • Must have a minimum two years of work experience in a technical support role.
    • Must be proactive in systems support across the organization, including assessing user needs, troubleshooting, and proactively addressing problems.
    • Excellent organizational and project management skills, including the ability to work on multiple projects, with competing priorities, to completion
    • Ability to adapt and quickly learn and master new technologies and applications
    • Must contribute meaningfully to the improvement of system performance and implementation of best practices within the organization
    • Experience working in an educational environment is a plus.
    • Knowledge of Google Workspace (Drive, Docs & Sheets) and Microsoft Office
    • Familiarity with JAMF is strongly preferred
    • Proficiency with Mac OS required
    • Fundamental understanding of TCP/IP networking is strongly preferred
    • Balance multiple emergency situations simultaneously
    • Kind, courteous, calming and respectful demeanor at all times
    • Ability to work independently and as part of a team
    • Interest in tinkering, making, doing, and staying abreast of new technologies
    • Sets a respectful, collaborative, and positive tone, and recognizes our responsibility to create a diverse and inclusive environment that supports and celebrates each individual in our school community.

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