AWS Solution Architect
Found in: beBee jobs US - 3 weeks ago
Requisition
Requisition Name - Solution Architect
Folder - AIM
Watershed Management
Customer ATL - AIM Watershed Management
Quantity Requested 1
Submission Deadline 09/08/2023
Location Hybrid Must be local (72 Marietta street tlanta, Georgi )
Rate: 90 C2C
1 Professional Reference + must be on your W2
Description
Professional Reference
Name
Contact Number
Company 'name
Designation
We are currently seeking a highly skilled Amazon Connect Solution Architect with experience in designing and implementing AWS Cloud contact center solutions.
Responsibilities:
Help in the design and implementation of AWS Cloud contact center solutions.
Work with the DWM IT Team to design the end-to-end solution and provide technology guidance.
Lead the Implementation of AWS Connect as a SaaS solution. Implement analytics and Interaction Recording Platform.
Participate in migration efforts in the cloud contact center and assist the Subject Matter Expert in migrating and deploying the solutions.
Provide cost savings through infrastructure and server consolidation Provide solutionoptimization
and
process improvement
with unique template IVR and interaction routing
Required Qualifications:
t least five years of IT experience in customer service technologies, including Contact center cloud-based Products, solution design, and implementation.
in Experience in functional design for contact center solutions.
Experience helping customers build business cases.
Experience should include people and team management, enterprise architecture, and technical
leadership
.
Proficient in conducting Cloud contact center solutions roadmap sessions with business
leadership
, vendor architecture, and sales support.
Experience providing digital experience, business automation solutions, and contact center technologies.
Successful track record managing software evaluations for cloud migrations for customer service channels
Experience setting up pilots and POC for solution evaluations and further migration to production solutions.
Experience providing technology architecture for contact center migration from on-premise to cloud and managed several projects from a design and technology perspective.
ble to provide cost savings, solution
optimization
, and
process improvement
for current organization and internal business partners.
Capable suggest solutions like call back and managing for a successful implementation.
Experienced in leading operational automation for contact center management and monitoring.
lso skilled in leading major technology transformations in contact center and AI/Client technologies. Can analyze, lead, and execute.
Leadership
experience in achieving platform stability, resiliency, and high availability.
Excellent analytical,
communication
(oral & written), and interpersonal skills
Should be a self-motivated person who is a quick learner, team player, and challenge-seeker.
Effective leadership
and project execution skills, happy to mentor and share knowledge.
Preferred Qualifications:
State and Local government, Banking, Insurance, and
Education
/e-Learning domain experience is preferred.
Experience using Agile methodologies.
Six Sigma yellow belt or green belt training is an advantage.
cloud certification is also a plus
You Will Enjoy:
n opportunity to be a part of a great culture, an awesome team, a
challenging work
environment, and some fun along the way #J-18808-Ljbffr
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