Front Desk Staff

2 weeks ago


Miami, Florida, United States Crew Life at Sea Full time

Key Responsibilities:

Greet guests in a friendly and professional manner, providing a positive first impression onboard the cruise ship

Check guests in and out, ensuring all necessary documentation is completed accurately and efficiently

Handle guest inquiries and requests promptly and courteously, providing information and assistance as needed

Maintain a clean and organized front desk area, ensuring all supplies are stocked and equipment is functioning properly

Collaborate with other departments to ensure a seamless guest experience

Handle cash and credit card transactions accurately and in accordance with company policies

Maintain knowledge of ship activities, services, and amenities to assist guests with their needs

Follow all safety and security procedures to ensure the safety of guests and crew members

Perform other duties as assigned by the Front Desk Manager

Requirements:

High school diploma or equivalent

Previous experience in a customer service or hospitality role preferred

Strong communication and interpersonal skills

Ability to remain calm and professional in high-pressure situations

Excellent organizational and multitasking abilities

Proficient in Microsoft Office and reservation systems

Must be able to work a flexible schedule, including evenings, weekends, and holidays

Must be able to pass a background check and obtain necessary travel documents


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