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Area General Manager

3 months ago

Toledo, Ohio, United States Renaissance Toledo Downtown Hotel Full time
About this job...

The Area General Manager is responsible for the overall operation of The Renaissance Toledo and Hilton Garden Inn/Homewood Suites Toledo hotels. The Area General Manager will set the culture of the workplace with an unwavering emphasis on guest satisfaction and associate performance. Tasked with cultivating a best-in-class team, the Area General Manager is responsible for leading hiring, training, and retention efforts. Additionally, the Area General Manager is responsible for driving revenue and profit though direct oversite of the on-property sales and commercial team and through effective partnership with the corporate sales and revenue management leadership to drive top-line revenue while controlling expenses to meet budget. A successful Area General Manager will lead a well-functioning hotel operations, meet revenue budgets, proactively address guest concerns, inspire associates to deliver on expectations, and promote a diverse and inclusive environment for all hotel guests and associates.

What you'll be doing...Proactively address guest concerns by ensuring appropriate, accessible, and convenient amenities and service offerings.
Effectively manage budgeted revenue by partnering with sales and revenue management.
Control purchasing to ensure effective management of controllable expenses.
Hire, train, and motivate an effective hotel team to deliver on guest expectations.
Promote a diverse and inclusive environment for all hotel guests and associates by building relationships with hotel leaders to promote a positive culture.
Lead the hotel team through personal example while inspiring hotel leaders to uphold the culture of the company and hotel.
Effectively communicate with all hotel departments to ensure availability of supplies and tools needed to perform work.
Listen to guests and empathize with their challenges and act on guests concerns.
Always maintain professionalism consistent with hotel brand and company expectations.
Know, maintain, and communicate hotel emergency procedures; inform and assist guests and operations in emergencies.
What's in it for you...Insurance enrollment available from DAY 1
Paid time off available from DAY 1
Holiday pay available from DAY 1
401(k) enrollment after 30 days
Hotel and travel discounts at worldwide destinations
Professional development and promotion opportunities
Success factors...Experience & Education: 5+ years of multi unit hotel management experience, preferably with Hilton and/or Marriott brands
Food & Beverage experience; overseeing multiple F&B outlets and banquets
Experience or involvement with sales and revenue management preferred
Bachelor's degree or equivalent education and experience required
Valid driver's license
Communication:Excellent verbal and written communication skills, including strong diplomacy skills with focus on problem solving
Strong administrative skills with intermediate experience with Microsoft Office systems
Must be able to speak, read, and write in primary language used in the workplace
Physical:8+ hours per day; stand, sit, and walk frequently throughout the workday
Lift, lower, push, pull, and maneuver up to 30 pounds occasionally
About First Hospitality... Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer. Source: Hospitality Online