Sea Logistics Reefer Customer Care Supervisor
1 month ago
- You will provide leadership to local
Customer Care team in conjunction with the local Sales Team. - Provide our customers with the
Highest quality of Customer Service. Responsibilities include maintaining
communication with vendor, shipper, customer, carrier and Kuehne+Nagel
overseas offices throughout the process. - Maintain Compliance with US
Export Control Laws and Regulations. - You will oversee staffing and selection
decisions, allocate resources and manages project assignments, as
necessary. - Profit Maximization – avoid
additional costs & expenses due to internal service failure. - You will be responsible for continuous improvement of
processes and controls aiming for consistent customer satisfaction. - Customer retention engagement for
Sea logistics account portfolio. - Implementation and support of the Pharma Chain product portfolio
- You will collaborate with Sales and Key
Account Managers on Account implementation, ensuring a smooth transition
from sales to operations.
- 2+ years' leadership experience leading a team of 3+ direct reports.
- 5 years' Sea or Air Logistics export experience.
- You will have the ability to work from the office 4 days per week.
- You will have the ability to attend New Hire training in Detroit, MI
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